Feedback Collection is as important as creating a relevant and interactive survey. Yet, while we focus extensively on creating a survey that elicits a response from our respondents, there is not much focus on the implementation of a more efficient collection tool that would ensure a high response rate.
But one feature update that can businesses get a better response rate is the WhatsApp integration that allows users to send surveys to customers via WhatsApp messenger. The result of this not only reflects in the higher response rate but also with the quality and quantity of insights a user would get from the survey data. Truly a game-changer, this integration would allow clients to not only change their CX game but also be ahead of the competition.
If you wish to be ahead in the game, you need to have all the tools at your disposal. A brand that reacts first tends to succeed. Get your copy of Increasing Survey Response With WhatsApp Integration and learn how WhatsApp integration can be the game-changer for your Customer Experience.