Reports

Insightful, in-depth reports to drive your business forward

nps benchmarking report 2023

Industry NPS Benchmarks: Decoding Saudi Arabia's Dynamic Industry

Customer experience is the key to business success in the digital age. Customers have more choices and higher expectations than ever before, and they want brands that can meet their needs and delight them at every touchpoint. 

To achieve this, brands need to know how they are performing in the eyes of their customers and how they compare to their competitors. One way to measure this is by using the Net Promoter Score (NPS), which gauges customer loyalty and satisfaction. 

 Download now to learn how each industry is perceived by its customers, what are the main drivers and detractors of customer experience, and what are the best practices to improve your NPS score. Whether you are in banking, retail, telecom, or any other industry, this report will help you gain insights into your market and optimize your customer experience strategy. 

NPS Benchmarking report

Industry NPS Benchmarks: Understanding The Markets In The UAE

Customer Experience has started to redefine business growth. With internet penetration reaching its peak and digital transformation taking center stage, customers’ needs have also evolved. Brands that understand their customers’ expectations are bound to lead the industry.

However, in order to do so, brands need to understand what’s driving their customers to them and how they can further enhance their customer journey for an impeccable and memorable experience.

Download your copy of Industry NPS Benchmarks: Understanding the Markets in the UAE to find out what has been driving 9 industries in the UAE and who has scored the highest on our NPS scale. Covering 9 major industries, this report will give a detailed picture of the market landscape in the UAE.