Government Services with Citizen Experience

The core of building trust among your customers comes from great experience. An excellent citizen experience is a key aspect of establishing trust in a government entity

Government page

Every Experience Matters. Turn every customer interaction into an opportunity to create a meaningful relationship with your customers.

Understanding what your citizens need is critical to building a great citizen experience. The citizen experience is the “customer first” mentality that allows governments to deliver on their promises, build trust and confidence with citizens, and ultimately make them feel like valued partners in service delivery.

Why Governments need CX?

With health- care, infrastructure, and seamless services being the core of government policies, the need for CX is more than ever.

  • Immense opportunity for new tech and approaches to accelerate change and development. 
  • Increased trust and confidence among citizens 
  • Drive better critical outcomes for government agencies around the world
Citizen experience

Survey2Connect’s Feedback Collection Tool

Build the best-in-class citizen experience with Survey2Connect using a journey-based experience management approach. Survey2Connect enables government entities to understand their citizens, analyze their issues and act in accordance with that. 

Capture Omnichannel Customer Feedback using Branded, Personalized Surveys

S2C provides you with the ability to create branded and personalized DIY surveys and gain useful customer feedback.

  • Create multilingual surveys, thereby providing government entities with an opportunity to collect feedback from people across ethnicities.  
  • Exhaustive question types to choose from such as NPS, single choice, multi-choice, etc.  
  • Collect feedback using multiple channels such as SMS, WhatsApp, social media, etc.  
  • Capture feedback throughout the customer journey.
Omnichannel Feedback
Realtime Insights

Generate Real-time Insights

  • Analyze the data collected in real-time to find the gaps in your customer experience. 
  • Choose from a vast variety of widgets and charts. 
  • Export reports, raw data into PPT, excel, SPSS format.

Survey2Connect’s Customer Experience Solution for Government Sector

Citizen-centric decisions

Customer experience management allows you to build trust and confidence among your customers. Utilize actionable feedback from clients and staff to become closer to the people you serve and provide top-notch services and experiences.

  • Conduct feedback for different policies 
  • Understand your customer’s way of thinking and how it affects their decisions. 
  • Conduct satisfaction surveys to understand your citizen’s overall satisfaction with your services.
Citizen-Centric Decisions
Understand purchase behavior Govt.png

Personalized Customer Experiences

Optimize your experiences and build trust among your trusts by meeting their expectations. Create personalized customer experiences within your policy formulations, purchasing services, etc. 

  • Conduct feedback to understand public opinion on a certain policy. 
  • Understand the basic needs of your citizens. 
  • Discover insights and improve customer experience like never before.

Advanced Analysis

Survey2Connect provides government entities with the feature of advanced analysis to further help you in managing your overall experience.

  • Create real-time reports 
  • Understand the gaps and provide immediate responses 
  • Pinpoint areas where immediate attention is required

Analyze the citizen experience by creating real-time reports that allow you to understand gaps and provide immediate responses.

Advance analysis
NPS survey

NPS/CSAT Surveys

Learn more about your customers with a complete NPS, CSAT reporting suite. 

  • Discover insights and improve customer experience like never before 
  • Get a deep insight into the voice of your customer

Such surveys are perfectly suited for the government sector as they give a deep insight into the voice of the customer.

Why Choose Survey2Connect

Build the best-in-class customer experience using S2C

Seamless Integration
Seamless Integration
Localized Data Centers
Localized Data Centers
Real-Time Insights
Real-time insights
Multilingual Surveys
Multilingual Surveys
Data Security
Text Sentiment Analytics
Text Sentiment Analytics

The world’s best brands turn To S2C for CX

Niva Bupa

Explore S2c’s
Product Portfolio

Digital Research

Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

Brand Experience

Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.

Employee Experience

Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.


Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.