Customer Experience Solutions

Hear and understand your customers and take their satisfaction to another level

Capterra rating
4.5

What S2C Offers In Customer Experience Solutions

Listen to your customer’s voice and develop deep market insights

S2C’s Customer Experience Solutions

Drive-up your brand’s customer loyalty by identifying the gaps in your customer experience and creating timely solutions.

  • Reach your customers across Omni Channels
  • Capture their perception and brand experience
  • Generate real-time reports for informed decision making

With S2C’s Customer Experience collection of products, you can cultivate deeper and more rewarding relationships with your customers. Make them feel heard and develop solutions which they really want to use.

Branded Surveys

Collect Feedback From
S2C’s Branded
Customizable Surveys

Create DIY surveys to reach your customers through diverse touchpoints and gain insightful feedback using tools like NPS

  • Select from our exhaustive question types
  • Create Multilingual Survey to reach a global audience
  • Apply complex logic to make surveys personalized

Omni Channel Collection Suite

Provide Customers
Seamless Experience
with Omnichannel
Collection Suite

S2C’s Omni Channel feedback collection solutions are designed to maximize your customer reach and connect with them through integrated digital and physical channels.

  • Collect feedback across your customer journeys
  • Use channels like email and SMS surveys, in-app APIs,
    websites, WhatsApp, Social media, 2- way SMS and more.
  • You can use offline channels to conduct interviews in offline
    or online mode using the Field Force App for iOS and Android

Dashboards

Real Time Insights
With Intuitive
Dashboards

S2C’s Dashboard building solution enables you to create dynamic dashaboards that are synchronized with your operational infrastructure. View data in the way that is meaningful to your organization and use a multitude of tools for robust analysis.

  • There are over 12+ widget types that are all multi-lingual
    and mobile responsive
  • Export dashboards into pdf, presentations or excel
  • Separate login page for dashboards plus restricted access based
    on authorization level

Sentiment Analysis

Draw Insights From
Texts Using
Sentiment Analysis

Distinguish between positive and negative comments through proprietary sentiment analysis framework. S2C’s Text Analytics suite automates the process while allowing you to intervene manually to refine your results.

  • Drawn over a large pool of dataset to identify sentiment on a
    scale of -10 to 10
  • Process written feedback in seconds across various channels
    including social media
  • Create tags and word clouds for easy identification using
    Recurrent Neural Network and Long Short Term Memory

Closing The Loop

Track, prioritize, and solve customer support tickets all in one place

S2C’s Closed loop ticketing enables you to win back detractors by tracking and resolving their queries through best in class ticketing module. This will help resolve issues quickly and efficiently, keeping negative word of mouth from damaging the brands

  • Convert any question to detractor recovery and generate alerts
    whenever any customer submits negative feedback
  • Assign tickets automatically and give high priority to VIP customers
  • Trigger follow up survey when the ticket is closed

Integrations

Ensure smooth
running of your VOC

Automate your conversations by integrating S2C platforms with your CRM/ERP systems. Reduce your time and effort by integrating into the systems you already use.

  • Our APIs work in real time and enable sharing
    CX data across connected platforms
  • We are flexible in connecting you with any system
    you would like
  • Transition your data error free by automation

Security

Top Notch Security
with S2C tools

S2C has a proactive security system for customer’s data. We know and understand how important and critical it is, and hence we take all the industry’s best practices to safeguard it.

  • We are ISO 27001 certified that ensures information security
    best practices in asset management, access control, cryptography,
    and network security
  • We encrypt all data in transit using Hypertext Transfer Protocol Secure (HTTPS)that prevents us from any kind of attacking, phishing or hijacking
  • We are the only platform to have local regional data centres for clients for the extra added security

Informed Actions To Design Memorable
Customer Experiences

S2C’s Customer Experience solutions deliver meaningful insights to facilitate strategic decision making.

Voice of Customer

Capture the voice of customer through a multitude of channels and empower your front end employees to customize brand’s offering for an enhanced customer experience.

Customer Satisfaction

Understand different elements of your brand that enhance customer satisfaction and view customer feedback and underlying sentiment in insightful dashboards.

Detractor Recovery

Convert your brand’s detractors into loyal promoters by improving and redesigning their customer experience. Predict detractor behavior and take timely actions to fix service gaps.

Explore S2c’s
Product Portfolio

Digital Research

Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

Brand Experience

Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.

Employee Experience

Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.

Audience

Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.

The world’s best brands turn To S2C for CX

Niva Bupa

What Are Customer Experience Solutions

In today’s world, most companies are aware that they need to provide a good experience to their customers. However, what comes as an obstacle is that companies are not aware of their customers’ needs, wants, and desires. Thus, such companies aren’t able to comprehend the real impact of a good customer experience and the kind of value it creates.
Customer experience software allows companies to understand their customer needs at a deeper level. Customer experience solutions are designed to gather data from the customer and for the customer. The collected data helps in analyzing what it is that customers want and how it can be provided to them. It allows you to bridge the gap between customer expectations and customer service.

Survey2Connect’s customer experience software allows companies to understand their customer needs and provides real-time insights with intuitive dashboards. Our CX solution allows you to improve your customer experience by providing you with a comprehensive analysis of your customer’s pain points and how you can solve them. The software raises a ticket anytime a bad response is recorded and allows you to take the necessary action accordingly and close the loop by solving customer issues.

Why Customer Experience Solutions

Every interaction between you and your customers develops a perception of your company in the minds of your customers. Therefore, it becomes extremely important to create a good customer experience for multiple reasons such as customer loyalty, customer retention, reduced customer churn, etc.

To build a long-term sustainable business, customer experience needs to be the topmost priority. Survey2Connect’s customer experience software helps companies in creating their long-term customer experience strategy. In a world full of competition, customer experience offers up a competitive edge and allows you to differentiate yourself from others. Since CX affects the overall impression of your brand in the minds of customers, customer experience becomes more crucial than ever.

Survey2Connect offers customer experience solutions that allow companies to transform their business using Customer experience. We help them in capturing feedback at every customer touchpoint, providing real-time insights, managing and closing all the tickets in one place.

It doesn’t matter anymore if you’re a B2B or a B2C business, providing a good customer experience has become more crucial than ever. Customer experience is not just providing a good experience at a single customer touchpoint. It is a series of events occurring over a period of time. You need to understand the customer journey and provide a good customer experience at all the customer journey touchpoints.

Survey2Connect’s customer experience software allows you to capture customer feedback and analyze it in an efficient manner. It allows you to understand the pain points of customers and improve upon your customer experience.

What Does Survey2Connect Offer

Survey2Connect provides you with a comprehensive customer experience platform wherein you can capture your customer’s feedback and manage it in order to improve your overall customer experience.

Our customer experience solution is developed with the purpose of easing the entire process of managing customer experience for you. It’s DIY customer experience software that allows you to design personalized surveys according to your brand color palette. You can capture the feedback of multiple customers at a single point in time and analyze it in real-time.

Our analysis feature analyzes the collected data and provides you with insights on the data and how you can improve upon that.

With our customer experience solution, you can reach out to your customers across Omni channels and capture their perception of your brand in a comprehensive way. You can actually create deep meaningful relationships with your customers by understanding their needs and using real-time data to make informed decisions and take timely actions.