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The priority of a ticket determines its importance. When a ticket is generated and the concerned user sees it, the action and the timeline for the action depend on the priority of the ticket. The priority of a ticket is determined by the ticket generation logic used to generate the ticket. You can change the priority of a ticket from the ticket system.

Priority Types Available
  • High
  • Medium
  • Low

 

Follow these steps to change the priority of a ticket:

  • Go to the category under which the ticket is place. If it’s a new ticket, it would be under New.

The priority of a ticket is determined by the ticket generation logic used to generate the ticket. You can change priority of a ticket from the ticket system. 

  • Open the ticket for which you wish to change the priority

The priority of a ticket is determined by the ticket generation logic used to generate the ticket. You can change priority of a ticket from the ticket system. 

  • Under the Actions & Status tab, click on the Priority drop-down list to change the priority.

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