Patient Experience: An Increasingly Critical Hospital Indicator
We enable hospitals to measure experience across the customer journey
Monitor customer journey from on-boarding to claims to renewals
Discover and selection
  • Cost
  • Specialty check
  • Word of mouth
  • Review about doctors

  • Cost effectiveness
  • Relevance of Information
  • Word of mouth about doctors and other facilities
  • Registration & Billing
  • Payment Modes
  • Registration Process
  • Reasonable prices
  • Claim Process

  • Ease in claim process
  • Reasonable fee amount
  • Ease in registering
  • Treatment
  • Regular Health Check-up
  • 24x7 Emergency
  • Lab Test
  • Consultation

  • Ease and quality of lab tests
  • Availability of beds In Emergency
  • OPD – appointment & waiting
  • Quality of doctors
  • Patient Experience
  • Effectiveness of treatment
  • Equipped Beds
  • Transportation
  • Frequent rounds by doctors/nurses

  • Hygienic & silent environment
  • Recovery time
  • Frequency in rounds that doctors or nurses make
  • Advocacy
  • Reviews
  • Member Ship
  • Recommendation
  • Post treatment support

  • Post treatment support
  • Overall patient experience
  • Collect Data

    Discover and Report

    Analyze Data

    Close the Loop

    Collect feedback via dynamic, personalized surveys. Create beautiful, branded, multilingual surveys using best in class survey builder

    IOS AND ANDROID DEVICES

    Capture customer feedback in all iOS and Android devices

    SET UP AS KIOSKS

    Use custom feedback forms on touchscreen kiosks

    TABLETS

    Hand over Android or iOS tablets to restaurant guests

    ON YOUR WEBSITE

    Embed customized surveys on the website to get feedback

    FEEDBACK WITH WEB LINKS

    Send web survey links via Email, SMS or printed on bill

    IN APP

    Integrate S2C with your restaurant app using simple SDK integration kit

    Give customers the voice no matter how they interact with you

    EMAIL AND SMS COLLECTORS

    Customized SMS and emails. Ensure deliverability and maximize response rate

    UPLOAD STUDENTS LISTS

    Upload contact lists, groups. Float surveys to a large user base with a single click

    EMBED IN WEBSITE, MARKETING CAMPAIGNS

    Conduct polls on website, collect feedback through emails etc.

    TRIGGER SURVEYS WITH APIs

    Clean and simple APIs to embed surveys in mobile applications

    SOCIAL MEDIA SHARING

    Collect feedback by sharing survey links over FB, Twitter, Linkedin etc.

    CATI AND CAPI SURVEYS

    Conduct interviews in offline or online mode using Android and iOS apps

    WHAT COMPANIES TALK ABOUT US

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