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Elevating customer experience through technology
Elevating Customer Experience Through Technology

  Customers are expecting more from businesses, and who would blame them? We’ve all had user experiences that ranged from excellent to vexing. Companies are under increased pressure to strike the right balance between both the experience they want to provide and minimal internal capital and other priorities, especially when well-known customer companies are reaping […]

Voice of customer
Everything you need to know about the Voice of Customer

  The Voice of Customer (VOC) is one of the most crucial aspects of any business, especially ones that target consumers. It’s no secret that companies these days are looking to put their customers at the heart of their business – and with good reason, too! After all, you can’t please your customers if you […]

Customer Lifecycle
The Guide to Customer Lifecycle

    What is a Customer Lifecycle? The stages a consumer goes through in product discovery, purchase, and brand loyalty are the customer lifecycle. These stages may change between brands and firms, but a typical client lifecycle includes:   Customers get to know of a particular product or service and seek one. Customers’ product selection […]

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Join Survey2Connect webinar on Surviving is not enough, win with CX in 2021
Join Survey2Connect’s Webinar on Surviving Is Not Enough, Win With CX In 2021
Customer Experience has been a prime focus for businesses and ever since the pandemic halted the business and forced them…
What Is Employee Experience
What Is Employee Experience & Why Is It Important in 2021?
Employee Experience in 2021 Employee Experience(EX) matters just as much as your CX. Yet, ask brands about their Employee experience…
10 Ways To Improve Customer Experience For Your Business
10 Ways To Improve Customer Experience For Your Business
In this highly competitive time, Customer Experience or CX has gained a lot of attention from businesses all over the…
Market Research holds the answer to most of your questions regarding what your customers think of your product and competitors
The Need For Market Research in 2021
NOKIA was the brand that defined mobile phones for most Indians in the 2000s. With the onset of the 2010s,…
It is very important to know as to how to handle negative feedback from customers
How To Handle Negative Feedback From Customers
Businesses like every other stream of consciousness seem to thrive on positive feedback. But just like every other part of…
How Behavior Changes The Way We Shop
How Behavior Changes The Way We Shop: Behavioral Science in CX
During the 1920s, Psychologists Dan Starch and George Gallup focused on advancing market research using scientific principles. A century later,…
The new ticket interface allows you to have more control over your ticket tracking
Survey2Connect is Launching A New Ticket Interface
Survey2Connect is launching a new intuitive ticket interface to keep track of all the tickets generated. An Upgrade from the…
Survey2Connect Launches Its Data Center In UAE
Survey2Connect launches its data center in UAE 
Survey2Connect is growing rapidly in the region of Middle-East and to adhere to the data privacy norms and regulations in…
Tips To Creating The Best Customer Experience Survey
Tips To Creating The Best Customer Experience Survey
Importance of Customer Experience In today’s world, customer experience plays a very important role in the branding of any company.…