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You need to know how to measure CX if you want to determine the success of your current customer experience program and this will help you do that
How To Measure CX: Determining The Success of Your Customer Experience

I had recently lost my phone in a cab. Although I had no hopes of finding it anytime soon (statistically it’s more probable that you would not find your lost mobile phone), I called the customer service of the cab company. Not only did the customer service executive help me get the information about the […]

Survey2Connect partnership announcement with Future Communications Company that would allow businesses in Kuwait to access CX platform
Survey2Connect Announces Partnership With Future Communications Company

Survey2Connect, an experience management platform, and Future Communications Company, a global leader of ICT products and services take great joy in announcing their strategic partnership in providing customer experience solutions and market research solutions in the region. With this tie-up, the businesses in Kuwait would be able to access the feedback of their customers using […]

Calculating ROI of CX allows you to decide if your CX is a success or not. It helps you analyse the investment and return for your current practices.
Calculating ROI of CX: Defining The Success of Your CX Strategy

Customer Experience is almost everywhere and with the pandemic changing the landscape of the markets, it is more important than ever for brands to focus exclusively on providing an impeccable customer experience. According to Gartner’s research, more than 90% of brands today have a CXO in their company. This just goes onto show how brands […]

Sentiment Analysis – Understanding Your Digital Audience
Sentiment analysis – otherwise known as opinion mining – is a much-discussed about but often misunderstood term. In essence, it…
The Need Of Patient Experience In 2020
Healthcare organizations have faced a lot of challenges in the past few months. Be it the outburst of COVID-19, transformation…
5 Ways to Invest in Employee Experience to Increase Sales
There is no running from the fact that Customer Satisfaction is the foundation of any business. The sole purpose of…