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AI in Customer Experience can transform your journeys
Revolutionizing Experience: AI in Customer Experience 

AI has become the new buzzword in the town. Every industry is facing a transformation with the influx of AI. Be it content creation or developing a robust website, AI is evolving to mimic human inputs. It is not long before Customer Experience also witnesses an AI transformation. With AI in Customer Experience becoming increasingly […]

S2C introduces XEBO
Survey2Connect Unveils XEBO: The Revolutionary AI-Powered CX Assistant Redefining Experience Management

Survey2Connect, a leading provider of Experience Management Solutions, proudly announces the launch of XEBO, an innovative AI-powered assistant designed to revolutionize the way businesses create and analyze customer journeys.   With its cutting-edge AI technology, XEBO empowers organizations to create surveys swiftly, gain valuable insights, and effortlessly detect pain points, setting a new standard in Experience […]

Voice of customer
Voice of Customer: Understanding What Your Customers Need 2023

If you’re a business owner or marketer, you’re probably always looking for better ways to understand your customers. In today’s ever-changing market, understanding your customer’s needs is more critical than ever. Consumer behavior is evolving faster than ever, and businesses that don’t keep up risk losing out on sales and growth opportunities. One exceptional strategy […]

Customer Lifecycle
The Guide to Customer Lifecycle
    What is a Customer Lifecycle? The stages a consumer goes through in product discovery, purchase, and brand loyalty…
CX in e-commerce
The Definitive Guide to Customer Experience in E-commerce
  Did you know that bad customer service causes more than 80% of individuals to discontinue doing business with a…
Closed loop cx management
Closed-loop customer experience management
  So, you’ve introduced your customer experience program and are collecting and analyzing customer feedback; now it’s time to put…
Customer Success
The Ultimate Guide To Customer Success
Could you construct a car without a manual? Most people, including, couldn’t. But what if you weren’t just given directions,…
personalized customer experience
Importance Of Personalized Customer Experience
  The thing about today’s customers is that they have evolved. A lot! Users no longer choose to compromise for…
Customer Loyalty
The Ultimate Guide to Customer Loyalty
Whether you’re a new business startup owner or have been in the industry for years, one thing remains constant: you…
Automation in customer experience
Automation in Customer Experience
We’ve all heard it: for a business to prosper, it must provide a fantastic customer experience (CX).  In today’s day…
Digital Customer Experience
Trends in Digital Customer Experience
  Would you spend more on a fantastic experience provided by a favorite brand? Your customers will almost certainly do…
Customer Lifetime Value
Customer Lifetime Value
Customer Lifetime Value is a key indicator for any organization seeking long-term success. Customer Lifetime Value calculation is standard among…