Survey2Connect Blogs

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With the latest WhatsApp integration, users are expected to get a better survey response because of more visibility on WhatsApp messenger.
Expanding Omnichannel Collection With WhatsApp Integration

For companies offering Survey creation, an omnichannel collection suite has been a top priority. With a fast-paced world and short attention span, reaching the customer is not enough. If you want to catch your customers’ attention, you need to reach them on their preferred channel. It can range from Email to SMS to Social Media. […]

Survey2Connect announces partnership with BusinessWay to provide seamless Customer Experience platform in Riyadh.
Survey2Connect and BusinessWay Partner To Provide Seamless Customer Experience

Survey2Connect, which is a best in the class research platform has joined hands with BusinessWay Co. Saudi Arabia, a customer-centric consulting firm based in Riyadh, to provide a platform for customer experience solutions and market research in the region. With this tie-up, businesses in the region would be able to able to track and manage […]

NPS vs CES tells you about the difference between the two parameters and which one is more suited for you to assess your customer experience.
NPS vs CES: Which One is Better for Your Survey?

For almost a decade now, the NPS question which goes something like – “How likely are you to recommend our products to friends and family on a scale of 1 to 10” has been the favored way to measure customer loyalty. NPS tells you how likely are they to promote you? However, marketers and customer […]

This is where Quality Check for survey response data plays a crucial part. Ensuring that your data silos are properly analyzed by a quality check system, you make sure that the data on which you make plans is reliable and reflective of the actual mood of customers.
The Need For Quality Check For Survey Response Data
Surveys are a goldmine ready to be mined but what if the gold you extract is not gold? Survey Response…
What allows some brands to have such a loyal fan base? The answer to this question lies in customer loyalty programs
Can You Measure Customer Loyalty?
When you go to buy a new phone, do you tend to buy the same brand or go for a…
Join Survey2Connect webinar on Surviving is not enough, win with CX in 2021
Join Survey2Connect’s Webinar on Surviving Is Not Enough, Win With CX In 2021
Customer Experience has been a prime focus for businesses and ever since the pandemic halted the business and forced them…
Employee Experience(EX) matters just as much as your CX. Yet, ask brands about their Employee experience strategies and most of them would come empty-handed
What Is Employee Experience & Why Is It Important in 2021?
Employee Experience in 2021 Employee Experience(EX) matters just as much as your CX. Yet, ask brands about their Employee experience…
In this highly competitive time, Customer Experience or CX has gained a lot of attention from businesses all over the world.
10 Ways To Improve Customer Experience For Your Business
In this highly competitive time, Customer Experience or CX has gained a lot of attention from businesses all over the…
Market Research holds the answer to most of your questions regarding what your customers think of your product and competitors
The Need For Market Research in 2021
NOKIA was the brand that defined mobile phones for most Indians in the 2000s. With the onset of the 2010s,…
It is very important to know as to how to handle negative feedback from customers
How To Handle Negative Feedback From Customers
Businesses like every other stream of consciousness seem to thrive on positive feedback. But just like every other part of…
Behavioral Science in CX is a tool that can be used to enhance customer experience
How Behavior Changes The Way We Shop: Behavioral Science in CX
During the 1920s, Psychologists Dan Starch and George Gallup focused on advancing market research using scientific principles. A century later,…
The new ticket interface allows you to have more control over your ticket tracking
Survey2Connect is Launching A New Ticket Interface
Survey2Connect is launching a new intuitive ticket interface to keep track of all the tickets generated. An Upgrade from the…