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Digital Customer Experience
Understanding the Digital Customer Experience

In a digitally driven world, businesses must prioritize creating exceptional digital customer experiences. With a wide array of options available to consumers, a positive digital experience can be the key differentiator between a thriving business and one that struggles to retain customers. Today, customers view digital channels differently than businesses do. They seamlessly transition from […]

Citizen Experience and how to improve it
Citizen Experience and how to improve it

In today’s digital age, the public has grown accustomed to personalized customer experiences and seamless interactions with businesses. Citizens anticipate engaging with government services through channels that are not only safe and secure but also seamless and reliable. They desire an experience akin to interacting with their most cherished companies or brands. Consequently, this has […]

Customer Experience in the Airline Industry
Customer Experience in the Airline Industry

In an era where travelers have more choices than ever before, the airline industry stands at the intersection of competition and customer satisfaction. The challenge of not only attracting but also retaining loyal passengers has never been more relevant. Forrester Research reveals that, on average, US airlines could potentially earn up to $1.4 billion in […]

Personalisation In CX
Personalisation In CX
A gradual unlock process of states in all the countries post-COVID is occurring and the holiday season approaching retail’s busiest…
Market Research
Market Research
Covid-19 surely did bring the whole world to a standstill and every business right now is struggling to survive. Many…
How To Make A Performance Appraisal Survey
How To Make A Performance Appraisal Survey?
It is very rightly said by some of the most eminent personalities in the corporate world: “The greatest asset of…
Financial Impact Of Employee Experience
Financial Impact Of Employee Experience
The term ‘employee experience’ is drawing attention from all around the world. Everyone is driving their focus towards employee experience…
Top 6 Customer Experience Trends For 2022
Intro:  2020 was a year where businesses grappled with major disruption as the world was forced into isolation. The Covid-19…
Sentiment Analysis Understanding Your Digital Audience
Sentiment Analysis: Understanding Your Digital Audience
Sentiment analysis – otherwise known as opinion mining – is a much-discussed about but often misunderstood term. In essence, it…
The Need Of Patient Experience In 2020
Healthcare organizations have faced a lot of challenges in the past few months. Be it the outburst of COVID-19, transformation…
5 Ways To Invest In Employee Experience To Increase Sales
5 Ways to Invest in Employee Experience to Increase Sales
There is no running from the fact that Customer Satisfaction is the foundation of any business. The sole purpose of…