Maximize your customer reach with our omnichannel customer feedback solutions.
What is Omnichannel Feedback?
Omnichannel feedback gives customers an opportunity to share feedback seamlessly across multiple channels.
Omnichannel Feedback Collection allows you to.
- Collect feedback across your customer journeys.
- Engage with customers through every channel.
- Collect feedback across your customer journeys.
What is Omnichannel Feedback?
Omnichannel feedback gives customers an opportunity to share feedback seamlessly across multiple channels.
Omnichannel Feedback Collection allows you to.
- Collect feedback across your customer journeys.
- Engage with customers through every channel.
- Collect feedback across your customer journeys.
Why is Omnichannel Feedback Crucial
Omnichannel feedback helps companies in collecting feedback from customers by reaching out to them using channels they prefer.
- Complete information about customer preference, behavior, satisfaction.
- Customer feedback across customer journeys.
- Creates a long-lasting customer relationship.
Why is Omnichannel Feedback Crucial
Omnichannel feedback helps companies in collecting feedback from customers by reaching out to them using channels they prefer.
- Complete information about customer preference, behavior, satisfaction.
- Customer feedback across customer journeys.
- Creates a long-lasting customer relationship.
Survey2Connect’s Omnichannel Feedback
Collection Solutions
Provide Seamless customer experience with omnichannel feedback
S2C’s Omnichannel feedback collection solutions are designed to maximize your customer reach and connect with them through integrated digital and physical channels.
- Collect feedback across your customer journeys.
- Use channels like email and SMS surveys, in-app APIs, websites, WhatsApp, social media, 2- way SMS and more.
- Use offline channels to conduct interviews offline or online mode using the Field Force App for iOS and Android.
Provide Seamless customer experience with omnichannel feedback
S2C’s Omnichannel feedback collection solutions are designed to maximize your customer reach and connect with them through integrated digital and physical channels.
- Collect feedback across your customer journeys.
- Use channels like email and SMS surveys, in-app APIs, websites, WhatsApp, social media, 2- way SMS and more.
- Use offline channels to conduct interviews offline or online mode using the Field Force App for iOS and Android.
Capture critical customer journey data
Customers engage with your brand through a variety of touchpoints and platforms. Reach out to your customers across platforms and capture their experiences throughout all the touchpoints of the customer journey. Omnichannel customer feedback allows you to-
- Integrate Customer Experience & Operations data.
- Gather voice and text feedback.
- Engage Employees in Feedback Collection.
Capture critical customer journey data
Customers engage with your brand through a variety of touchpoints and platforms. Reach out to your customers across platforms and capture their experiences throughout all the touchpoints of the customer journey. Omnichannel customer feedback allows you to-
- Integrate Customer Experience & Operations data.
- Gather voice and text feedback.
- Engage Employees in Feedback Collection.
أحصل على المعلومات بشكل فوري
Use S2C’s Omnichannel feedback collection tool for optimal feedback collection in real-time. View data in a way that is meaningful to your organization and use a multitude of tools for robust analysis.
- Export dashboards into pdf, presentations or excel.
- صفحة تسجيل دخول منفصلة للوحات التحكم بالإضافة إلى الوصول المقيد on authorization level.
- Over 12+ widget types that are all multi-lingual
and mobile responsive.
أحصل على المعلومات بشكل فوري
Use S2C’s Omnichannel feedback collection tool for optimal feedback collection in real-time. View data in a way that is meaningful to your organization and use a multitude of tools for robust analysis.
- Export dashboards into pdf, presentations or excel.
- صفحة تسجيل دخول منفصلة للوحات التحكم بالإضافة إلى الوصول المقيد on authorization level.
- Over 12+ widget types that are all multi-lingual
and mobile responsive.
Survey2Connect’s جناح مجموعة Omnichannel
S2C’s omnichannel feedback collection tool allows you to reach out to your customers using email and provide your customers with a platform for two-way communication.
- Embedded Surveys.
- Embedded NPS questions.
- Survey Links.
S2C’s omnichannel feedback collection tool allows you to reach out to your customers using email and provide your customers with a platform for two-way communication.
- Embedded Surveys.
- Embedded NPS questions.
- Survey Links.
WhatsApp integration with S2C allows for a more efficient feedback system.
- Increase survey response rate.
- WhatsApp conversational surveys.
- Embedded survey links.
WhatsApp integration with S2C allows for a more efficient feedback system.
- Increase survey response rate.
- WhatsApp conversational surveys.
- Embedded survey links.
SMS
S2C allows you to send out surveys using SMS and reach out to a wide range of customers.
- Survey Links.
- Embedded Surveys.
- NPS surveys.
- Embedded Surveys.
- Improved customer relationships.
- Targeted feedback collection.
SMS
S2C allows you to send out surveys using SMS and reach out to a wide range of customers.
- Survey Links.
- Embedded Surveys.
- NPS surveys.
Website
Capturing customer feedback through the means of website allows you to capture the first-hand information from customers about their experiences.
- Embedded Surveys.
- Improved customer relationships.
- Targeted feedback collection.
Website
Capturing customer feedback through the means of website allows you to capture the first-hand information from customers about their experiences.
Field Force Collector
Field force mobile application lets you collect feedback from your customers in both offline and online mode using mobile devices or tablets.
- Collect offline surveys.
- Collect feedback in Kiosk mode.
- Use field agents to capture feedback.
Field Force Collector
Field force mobile application lets you collect feedback from your customers in both offline and online mode using mobile devices or tablets.
- Collect offline surveys.
- Collect feedback in Kiosk mode.
- Use field agents to capture feedback.
إجراءات مستنيرة للتصميم لا تنسى
تجارب العملاء
تقدم حلولنا الخاصة بتجربة العميل تحليلات بيانات فعّالة لتسهيل عملية اتخاذ القرارات الاستراتيجية.
صوت العميل
احصل على آراء العملاء من خلال قنوات متعددة ومكّن الموظفين المتعاملين مباشرةً مع العملاء من تصميم منتجات وخدمات مُخصصة للشركة لتعزيز تجربة العميل.
رضا العميل
فهم مختلف العناصر التي تعزز مستوى رضا العملاء في شركتك واستعراض آراء العملاء وملاحظاتهم والشعور الكامن لديهم باستخدام لوحات البيانات الغنية بالمعلومات.
كسب الأفراد المنتقدين
تحويل الأفراد المنتقدين لشركتك إلى عملاء دائمين يشيدون بالشركة عبر تحسين التجربة المقدمة للعملاء وتصميمها بمفهومٍ جديد، بالإضافة إلى توقع سلوكيات الأفراد المنتقدين واتخاذ الإجراءات في الوقت المناسب لسدِّ الفجوات في الخدمات المقدمة.
استكشف S2c's
محفظة المنتج
البحث الرقمي
حلول للبحوث الرقمية مُصممة لإدارة البحوث داخل الشركة وخارجها. ويمكنك استخدام أدوات الاستطلاع القابلة للتخصيص والتحليلات المعززة بالذكاء الاصطناعي بالإضافة إلى الأدوات المبسطة لإعداد التقارير وإدارة لوحة البيانات للحصول على نتائج أفضل.
تجربة العلامة التجارية
تعرف على وجهة نظر العملاء في شركتك وتوقع أداء الشركة عبر الحصول على تحليلات بيانات العملاء الفعلية، وصمم تجارب ممتعة للمتعاملين مع العلامة التجارية بما يضمن كسب ولاءهم للشركة.
تجربة الموظفين
دراسة آراء الموظفين حول شركتك باستخدام حلول إدارة تجربة الموظفين التي نقدمها، والحصول على الآراء والملاحظات الشاملة من الموظفين وتعزيز مستوى مشاركتهم داخل الشركة.
الجمهور
الوصول إلى فئات من العملاء في مختلف أرجاء العالم للحصول على تحليلات بيانات واقعية عن السوق، وتجميع المُدخلات من العملاء من قنوات متنوعة في منصة متكاملة لتصميم إجراءات قائمة على البيانات التحليلية.
The world’s best brands turn To S2C for CX
ارسل لنا عبر البريد الإلكتروني
