×
Back To Home

You can change ticket status from the ticket system. When a ticket is generated, it is marked as New ticket or an Unassigned ticket if there is no user assigned to it. You can open it to change the ticket status. Further, you can create your own custom status and assign your tickets the custom status.

Some preset status available are:

You can change ticket status from the ticket system. When a ticket is generated, it is marked as New ticket or an Unassigned ticket if there is no user assigned to it.

New: This is for new tickets. Every ticket that is generated and not opened yet is marked as New

Open: This is for the tickets that have been opened.

In Progress: The tickets that are in the progress of being resolved can be marked as In Progress

Closed: You can mark the resolved tickets as closed

Overdue: An automatic status assigned to tickets that are past their resolution time

Unassigned: An automatic status assigned to the tickets that have no user assigned to them

The steps to changing the ticket status of a new ticket

1. Go to the New Ticket section from the ticket count or the Tickets section

2. Click on the new ticket you wish to open

You can change ticket status from the ticket system. When a ticket is generated, it is marked as New ticket or an Unassigned ticket if there is no user assigned to it.

3. On the right side, under the Actions & Status, select the relevant status. A new ticket automatically changes its status to Open, when the ticket is opened.

 

Similarly, you can change the status of any ticket. Follow these steps to do so:

  • Go to the category under which the ticket is sorted
  • Open the ticket
  • Click on the Status drop-down list under the Actions & Status tab.

Similar Articles

Managing Resolution & Root Cause

Root Cause The root cause is a field that can be used to trace the source of a ticket’s issue.…

Managing Follow Up Details

Follow-up details are a set of preset questions added to the ticket via the actions. The person handling the ticket…

Add Custom Status

Status on a ticket refers to the stage in which the ticket currently is. By default, Survey2Connect offers you three…

Ask a human

Can't Find What You're Looking For?