×
العودة إلى المنزل

Comments functionality in the ticket allows you to add a comment for your team members as a form of direct communication on the ticket itself. This allows for internal communication of the team on the ticket itself, rather than having to communicate on an external platform. Follow these steps to add comments to a ticket.

Steps to add comments in a ticket
  • Open the ticket in which you wish to add the comments to

Comments in a ticket feature allows you to communicate with your team on the ticket itself

  • The comment section is on the right side of the screen, under the Post Comment section. Type the comment in the box

In such a case, you can create a sub-ticket and assign it to the second team. 

  • Click on Post
Checking the comments on a ticket

You can check all the comments and history of the tickets with one click on the Ticket system. To check the comments on a ticket, follow these steps:

  • Go to the ticket for which you wish to see the comments

Comments in a ticket feature allows you to communicate with your team on the ticket itself

  • Open the ticket

In such a case, you can create a sub-ticket and assign it to the second team. 

  • Click on History & Comments. You can see all the comments and changes made to the ticket over time.

Comments in a ticket feature allows you to communicate with your team on the ticket itself

مقالات مماثلة

Add Custom Status

Status on a ticket refers to the stage in which the ticket currently is. By default, Survey2Connect offers you three…

Settings

Settings on the ticket systems page allow you to manage the settings of the Tickets, including managing the fields and…

Create a Sub-ticket

Sub-ticket is a feature that allows you to create a smaller ticket for an existing ticket. This feature is often…

اسأل الإنسان

ألا تستطيع إيجاد ما تبحث عنه؟