We have provided the feature that allows users to add their custom emails for receiving platform emails from their preferred mail and they can get their domain authenticated by the SendGrid. Earlier, All the platform emails were being sent from firstname.lastname@example.org.
The need for the feature comes from the fact that many users have email id configured in such a way that it blocks emails from the outer organization or sends mails from the unverified domain into the Spam folder. Even though this is a small change from your recipient’s perspective, this change has a huge positive impact on your reputation as a sender and your email deliverability.
This update would also allow them to send Email collector emails using custom emails. The steps to doing so would require users to get their domain authenticated and they can then add their custom emails. Users can also use their SMTP for sending emails, which would be explained below.
What is domain authentication?
When you send Emails via the Survey2Connect platform, we leverage SendGrid to send out those emails. Domain authentication, formerly known as domain Whitelabel, shows email providers that SendGrid has your permission to send emails on your behalf. To give SendGrid permission, you point DNS entries from your DNS provider (like GoDaddy, Rackspace, or Cloudflare) to SendGrid. Your recipients will no longer see the “via sendgrid.net” message on your emails.
Even though this is a small change from your recipient’s perspective, this change has a huge positive impact on your reputation as a sender and your email deliverability. Email service providers distrust messages that don’t have domain authentication set up because they can not be sure that the message comes from you. Explicitly stating that it comes from you increases your reputation with email service providers which makes it much less likely that they will filter your mail and not allow it to get to your recipient’s inbox, which increases your deliverability. You are also explicitly showing your recipients that this email comes from you, so they are less likely to mark your mail as spam.
How to authenticate your domain?
In order to authenticate your domain, follow these steps:
1. Go to the Sender Authentication tab and click on +Authenticate Your Domain
2. Enter the name of the domain that you wish to authenticate. Before proceeding further, click on Advance Setting. You have two options available. The first is the default setting and the second one is Custom DKIM Selector. DKIM stands for DomainKeys Identified Mail which was designed to help email providers prevent malicious email senders by validating email from specific domains. You can select the one which fits your need. Once selected click on Continue.
3. You would be shown Manual Setup instruction which would be displaying some data. You need to copy these fields and paste them into your host DNS. Once you have done that, check the I’ve added these records checkbox and click on Verify to verify your domain.
Following these steps would Verify your domain. Once the domain is verified, you can add email addresses associated with the domain as custom email addresses.
DNS stands for Domain Name System. This is a naming system for domains on the internet. When we refer to your DNS, we are talking about your domain name that you want to send emails from, or that you want to link images from. When we talk about your DNS provider, we are talking about the service that hosts your domain name. For example, GoDaddy, Rackspace, or Cloudflare.
DKIM stands for DomainKeys Identified Mail which was designed to help email providers prevent malicious email senders by validating email from specific domains.
As one of the most popular email authentication methodologies, it works by using cryptographic technology that adds a digital signature to your message header. This DKIM signature validates and authorizes your domain name in the eyes of the receiver. The DKIM signature is created using a unique string of characters stored as a public key.
When your email is received, the public key is retrieved through the DNS and decrypted by the receiver to allow them to confidently verify the identity of your domain.
Using a custom DKIM selector
Use a custom DKIM selector if you want to authenticate a single domain multiple times. This works by adding the custom selector to the domain as a custom subdomain.
When you are in the process of authenticating a domain, and on the screen where you input domain settings, open the advanced settings, select Use a custom DKIM selector and input 3 letters or numbers to build a custom subdomain. If you don’t select these, we automatically selects them for you. Make sure the 3 characters you select are different from your original selection. For example, you could use