Hear and understand your customers and take their satisfaction to another level
What S2C Offers In Customer Experience
Listen to your customer’s voice and develop deep market insights
S2C’s Customer Experience Solutions
Drive-up your brand’s customer loyalty by identifying the gaps in your customer experience and creating timely solutions.
- Reach your customers across Omni Channels
- Capture their perception and brand experience
- Generate real-time reports for informed decision making
With S2C’s Customer Experience collection of products, you can cultivate deeper and more rewarding relationships with your customers. Make them feel heard and develop solutions which they really want to use.
Collect Feedback From
Create DIY surveys to reach your customers through diverse touchpoints and gain insightful feedback using tools like NPS
- Select from our exhaustive question types
- Create Multilingual Survey to reach a global audience
- Apply complex logic to make surveys personalized
Omni Channel Collection Suite
S2C’s Omni Channel feedback collection solutions are designed to maximize your customer reach and connect with them through integrated digital and physical channels.
- Collect feedback across your customer journeys
- Use channels like email and SMS surveys, in-app APIs,
websites, WhatsApp, Social media, 2- way SMS and more.
- You can use offline channels to conduct interviews in offline
or online mode using the Field Force App for iOS and Android
Real Time Insights
S2C’s Dashboard building solution enables you to create dynamic dashaboards that are synchronized with your operational infrastructure. View data in the way that is meaningful to your organization and use a multitude of tools for robust analysis.
- There are over 12+ widget types that are all multi-lingual
and mobile responsive
- Export dashboards into pdf, presentations or excel
- Separate login page for dashboards plus restricted access based
on authorization level
Draw Insights From
Distinguish between positive and negative comments through proprietary sentiment analysis framework. S2C’s Text Analytics suite automates the process while allowing you to intervene manually to refine your results.
- Drawn over a large pool of dataset to identify sentiment on a
scale of -10 to 10
- Process written feedback in seconds across various channels
including social media
- Create tags and word clouds for easy identification using
Recurrent Neural Network and Long Short Term Memory
Closing The Loop
Track, prioritize, and solve customer support tickets all in one place
S2C’s Closed loop ticketing enables you to win back detractors by tracking and resolving their queries through best in class ticketing module. This will help resolve issues quickly and efficiently, keeping negative word of mouth from damaging the brands
- Convert any question to detractor recovery and generate alerts
whenever any customer submits negative feedback
- Assign tickets automatically and give high priority to VIP customers
- Trigger follow up survey when the ticket is closed
running of your VOC
Automate your conversations by integrating S2C platforms with your CRM/ERP systems. Reduce your time and effort by integrating into the systems you already use.
- Our APIs work in real time and enable sharing
CX data across connected platforms
- We are flexible in connecting you with any system
you would like
- Transition your data error free by automation
Top Notch Security
with S2C tools
S2C has a proactive security system for customer’s data. We know and understand how important and critical it is, and hence we take all the industry’s best practices to safeguard it.
- We are ISO 27001 certified that ensures information security
best practices in asset management, access control, cryptography,
and network security
- We encrypt all data in transit using Hypertext Transfer Protocol Secure (HTTPS)that prevents us from any kind of attacking, phishing or hijacking
- We are the only platform to have local regional data centres for clients for the extra added security
Informed Actions To Design Memorable
S2C’s Customer Experience solutions deliver meaningful insights to facilitate strategic decision making.
Voice of Customer
Capture the voice of customer through a multitude of channels and empower your front end employees to customize brand’s offering for an enhanced customer experience.
Understand different elements of your brand that enhance customer satisfaction and view customer feedback and underlying sentiment in insightful dashboards.
Convert your brand’s detractors into loyal promoters by improving and redesigning their customer experience. Predict detractor behavior and take timely actions to fix service gaps.
Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.
Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.
Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.
Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.
The world’s best brands turn To S2C for CX