Drive high levels of customer experience by leveraging Net promoter score to your advantage.
What is Net Promoter Score
Net Promoter Score, more commonly known as NPS, is one of the most common metrics for measuring business health.
NPS allows you to-
- Measure customer loyalty
- Optimize around a single customer metric.
- Benchmark your company’s score against those of competitors
- Identify, detractors, passives and promoters of your brand
How to create an NPS Survey
A well-structured and optimized survey helps in creating authentic NPS. It also matters to the company how the survey is structured as it helps to increase the response rate and get feedback from your customers with ease.
- Start off the survey with a demographic question.
- Move on to the actual NPS question.
- Add a section asking for the reason for the core provided by customer.
- End the survey with permission to follow up with the customer.
In order to get authentic results from a net promoter score survey, it is essential for you to design your whole survey strategically and not just the NPS question.
Omnichannel distribution for NPS
To effectively capture how your customers feel about your brand, reach them on devices and through channels that they like to use. With Survey2Connect, you can run your NPS surveys through-
- Text or SMS
- Native Apps
- Social Media
- Offline survey campaigns
Access Advanced NPS Analytics by S2C
No need to export standardized reports to analyze data and develop NPS insights on your own. With S2C’s net promoter score tool you get in-built analytics, which is custom-designed for your industry.
- Generate role specific dashboards
- Conduct NPS analysis with diverse variables
- Use pre-configured reports for fast decision making
Design NPS surveys in accordance to your brand needs
Use S2C’s agile survey design platform to build your very own NPS surveys within seconds. Select the variables, metrics, and scale that you want to use while interacting with your customers.
- Design surveys compatible with multiple communication channels
- Make use of S2Cs survey templates to capture critical data
- Distribute surveys across relevant touchpoints with speed and precision
Capture critical customer data with Net Promoter Score using the easiest survey software out there!
Why Choose Survey2Connect
Get the best in class customer experience solutions with Survey2Connect
Localized Data Centers
Text Sentiment Analytics
The world’s best brands turn To S2C for CX
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