Category: Ticket
Ticket System Overview
Overview page of the ticket system shows you all the features available in the ticketing system offered by Survey2Connect
Overview
Tickets Overview The tickets Overview page gives you a glimpse of all the features available under the ticketing page. You…Share
You can share your ticket page with other members of the team without having to give them access to Survey2Connect…Individual Ticket View
The individual ticket view allows you to view the individual ticket in detail and take action for the ticket, including…Tickets Overview
Tickets Overview page lets you get an insight into the ticketing system offered by Survey2Connect
Ticket Count
Ticket Count Page shows you all the counts of your tickets ranging from the number of open tickets, new tickets…Ticket Trend
The ticket trend section on the tickets page shows you the trend of your tickets over a month’s time. You…Agent Performance
Agent Performance Page shows you the tickets generated via agents in the field
Overview
Agents Performance Page gives an insight into the tickets generated via agents as they collect survey responses. In this section,…Individual Agent Performance
You can check the individual agent performance which would show all the tickets generated via the particular agent as they…Survey Performance
You can check the survey performance which would show all the tickets generated via surveys
Overview
The survey Performance Overview page gives you an insight into the options available for the Survey Performance page. Survey Performance…Individual Survey Performance
You can check the individual survey performance which would show all the tickets generated via the particular survey. You can…Manage Tickets
You can manage your tickets which includes changing the priority, assigning users and closing the tickets