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Overview

Tickets Overview The tickets Overview page gives you a glimpse of all the features available under the ticketing page. You…

Share

You can share your ticket page with other members of the team without having to give them access to Survey2Connect…

Individual Ticket View

The individual ticket view allows you to view the individual ticket in detail and take action for the ticket, including…

Ticket Count

Ticket Count Page shows you all the counts of your tickets ranging from the number of open tickets, new tickets…

Ticket Trend

The ticket trend section on the tickets page shows you the trend of your tickets over a month’s time. You…

Overview

Agents Performance Page gives an insight into the tickets generated via agents as they collect survey responses. In this section,…

Individual Agent Performance

You can check the individual agent performance which would show all the tickets generated via the particular agent as they…

Overview

The survey Performance Overview page gives you an insight into the options available for the Survey Performance page. Survey Performance…

Individual Survey Performance

You can check the individual survey performance which would show all the tickets generated via the particular survey. You can…

Manage Tickets Overview

Manage tickets overview page shows you all the options available to you under the manage tickets section. There are multiple…

Open A Ticket

Every ticket generated via your survey can be viewed in your ticket system portal. You can open a ticket, manage…

Change Ticket Status

You can change ticket status from the ticket system. When a ticket is generated, it is marked as New ticket…

Change The Priority of a Ticket

The priority of a ticket determines its importance. When a ticket is generated and the concerned user sees it, the…

Create a Sub-ticket

Sub-ticket is a feature that allows you to create a smaller ticket for an existing ticket. This feature is often…

Comments in A Ticket

Comments functionality in the ticket allows you to add a comment for your team members as a form of direct…

Settings

Settings on the ticket systems page allow you to manage the settings of the Tickets, including managing the fields and…

Add Custom Status

Status on a ticket refers to the stage in which the ticket currently is. By default, Survey2Connect offers you three…

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