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Sub-ticket is a feature that allows you to create a smaller ticket for an existing ticket. This feature is often used when you wish to divide an individual ticket between multiple teams. In such a case, you can create a sub-ticket and assign the smaller individual task to another team.

Follow these steps to create a sub-ticket
  • Open the ticket for which you wish to create a sub-ticket

In such a case, you can create a sub-ticket and assign it to the second team. 

  • Under the Actions & Status tab, click on Sub-ticket

In such a case, you can create a sub-ticket and assign it to the second team. 

  • Enter the description

In such a case, you can create a sub-ticket and assign it to the second team. 

  • Select the person, group you wish to assign the sub-ticket to from Assign to the dropdown.
  • You can set the priority from the drop-down list. You can pick between low, medium and high.
  • You can enable the option to make a sub-ticket as a new and you can forward the comment too from the existing original ticket.
  • Click on Save & Change

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