Transform Healthcare Services With Patient Experience

Take the next step in patient experience with our integrated healthcare platform. Get started today, and start delivering a top-notch experience to your patients.

Improve your Patient Experience with the fastest-growing experience management platform

Capture Patient Experience Throughout the Patient Journey

Turn your patients into brand advocates. Capture and analyze patient feedback to drive actions that improve the patient experience. You’ll eliminate service gaps, raise patient loyalty, increase retention, and grow your business. Our cloud-based platform makes this easy to do. With robust reporting and analytics, you have all the tools you need to make insights actionable. And with advanced technology like real-time alerts and surveys triggered at key points in the patient journey, it’s never been easier to improve the patient experience.

Survey2Connect’s Patient Experience solutions help you measure patients’ satisfaction at every touchpoint in their journey. Real-time feedback allows you to measure your progress and supports your efforts to provide the best care possible to your patients. It is designed to capture the patient feedback throughout the customer journey through multiple patient touchpoints.

Capture Patient Experience Throughout the Patient Journey

Survey2Connect’s Patient Experience solutions help you measure patients’ satisfaction at every touchpoint in their journey. Real-time feedback allows you to measure your progress and supports your efforts to provide the best care possible to your patients. It is designed to capture the patient feedback throughout the customer journey through multiple patient touchpoints.

Get S2C’s Multipurpose Healthcare Survey Template

The healthcare survey template is a multipurpose survey template that includes a precise set of questions to know your patient’s opinion, satisfaction/dissatisfaction with the various services offered by the hospital, etc.

Empower Patient Experience through Patient Feedback

Patient experience solutions are modular solutions that capture patient feedback throughout the patient journey through multiple patient touchpoints. Each point-of-care solution offers customized patient feedback and powerful analytics to help you optimize the entire care journey.

  • A number of survey templates available to choose from.
  • Create multilingual surveys, thereby providing healthcare organizations with an opportunity to tap into marketplaces that expand beyond domestic borders
  • Exhaustive question types to choose from such as NPS, single choice, multi-choice, etc.
  • Design branded surveys as per your brand theme
  • Capture feedback across multiple touchpoints in the patient journey.

Generate Real-time Insights

Surve2Connect provides intuitive dashboards that allow you to view data that is meaningful to your organization.

  • You have the option to choose from a vast variety of widgets and charts
  • Export reports, raw data into PPT, excel, SPSS.
  • Use role-based dashboards to apply data restrictions based on the user’s role and authorization level.
  • Analyze the data in real-time to find the gaps in your patient experience.
  • Use dynamic filters to slice and dice through the data.

Survey2Connect’s Patient Experience Solutions for Healthcare Industry

Capture patient feedback at multiple touchpoints with Survey2Connect’s patient experience tool. We offer a simple and secure technology solution known for its simplicity, flexibility, reliable results and dedicated customer support.

Gather Relevant Patient Data

With Survey2Connect’s patient experience tool, simplify complex and interactive data capture processes and make sure that your crucial data is complete and accurate.

  • Gather precise data
  • Capture reliable feedback
  • Prevent any errors that may hurt your hospital’s reputation.
  • Improve HCAHPS scores

Advanced Analysis

Survey2Connect provides healthcare organizations with the feature of advanced analysis to further help you in managing your overall experience.

  • Collect patient-generated data in real-time
  • Pinpoint issues down to the hospital level
  • Pinpoint areas where immediate attention is required
  • Get straight answers to improve the satisfaction and overall experience of your patients

Capture Post-treatment Feedback

Post-treatment surveys are a great way to penetrate beyond the usual demographics of the patients served, and gain insight into their expected quality of experience.

  • Analyze the quality of service alongside patient satisfaction and make meaningful improvements for the future
  • Pre-loaded survey question templates
  • Understand what is important to your patients and improve the overall patient experience

S2C’s patient experience solution allows you to leverage patient experience and provide your patients with the best possible care.

Informed Actions To Design Memorable
Customer Experiences

S2C’s Customer Experience solutions deliver meaningful insights to facilitate strategic decision making.

Voice of Customer

Capture the voice of customer through a multitude of channels and empower your front end employees to customize brand’s offering for an enhanced customer experience.

Customer Satisfaction

Understand different elements of your brand that enhance customer satisfaction and view customer feedback and underlying sentiment in insightful dashboards.

Detractor Recovery

Convert your brand’s detractors into loyal promoters by improving and redesigning their customer experience. Predict detractor behavior and take timely actions to fix service gaps.

Explore S2c’s
Product Portfolio

Digital Research

Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

Brand Experience

Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.

Employee Experience

Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.

Audience

Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.

The world’s best brands turn To S2C for CX

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