- Collect real time Feedbacks, generate leads, conduct customer’s need evaluation, suggest right plan and premiums for according to their requirements to drive conversion
- Generate real time reports to drive completion rates in registration process and increase customer satisfaction.
- Conduct relational and transactional surveys to ensure new customers are satisfied and existing customers are responsive to cross selling.
- Improve claim experience to reduce customers churn. Also, convert poorly handled claim process.
- Get benefits from positive referrals. Give your customers a voice when they are satisfied with your services.
- Need Evaluation
- Market research and Feedback
- Agent and other 3rd parties
- Reports
- Agent customer satisfaction
- Alternatives
- Cost effectiveness
- Impediment to conversion
- Post on boarding customer satisfaction
- Transparency
- Speed of claim settlement
- Post-claim experience
- Recommendations
- Consistency in services
- Maintaining relations
Collect Data
Discover and Report
Analyze Data
Close the Loop
Collect feedback via dynamic, personalized surveys. Create beautiful, branded, multilingual surveys using best in class survey builder
IOS AND ANDROID DEVICES
Capture customer feedback in all iOS and Android devices
SET UP AS KIOSKS
Use custom feedback forms on touchscreen kiosks
TABLETS
Hand over Android or iOS tablets to restaurant guests
ON YOUR WEBSITE
Embed customized surveys on the website to get feedback
FEEDBACK WITH WEB LINKS
Send web survey links via Email, SMS or printed on bill
IN APP
Integrate S2C with your restaurant app using simple SDK integration kit
Give customers the voice no matter how they interact with you
EMAIL AND SMS COLLECTORS
Customized SMS and emails. Ensure deliverability and maximize response rate
UPLOAD STUDENTS LISTS
Upload contact lists, groups. Float surveys to a large user base with a single click
EMBED IN WEBSITE, MARKETING CAMPAIGNS
Conduct polls on website, collect feedback through emails etc.
TRIGGER SURVEYS WITH APIs
Clean and simple APIs to embed surveys in mobile applications
SOCIAL MEDIA SHARING
Collect feedback by sharing survey links over FB, Twitter, Linkedin etc.
CATI AND CAPI SURVEYS
Conduct interviews in offline or online mode using Android and iOS apps
Gain insights into why the customer acts the way they do and it’s impact on business performance
S2C allows you to combine quantifiable data with other structured metrics, as well as all of your unstructured data. Find out exactly what your Promoters like and what Detractors are complaining about.
ENHANCED ANALYSIS
Includes our entire feature set for analysing and viewing results. Grouping, crosstab, response editing, and drill down capabilities offer the maximum flexibility for analysing data. Data can also be exported to SPSS, MS Excel, or .csv files.
ADVANCED STATISTICS
Automatically relates dozens of variables and identifies statistically significant relationships so you know which part of customer journey needs attention.
TEXT AND SENTIMENTAL ANALYSIS
Quantify text responses for analysis along with other survey data quickly and consistently. Our Text Analytics for Surveys automates the process while still allowing you to intervene manually to refine your results. Distinguish between positive and negative comments through proprietary sentiment analysis framework
Analyzing both structured and unstructured data
Our sentimental analysis (SA) is drawn over a large pool of dataset on an -10 to 10 point scale, lowest being the most negative and highest, the most positive. Filtered tags are generated by NLP algorithm viz. tokenization, sentence segmentation, part-of-speech tagging, named entity extraction, chunking, parsing, and co-reference resolution, etc.
GROUPING OF TEXT
Automatically sort written feedback, the frequency and the relationship of words, phrases, and concepts reveals trends and common topics. Create tags, form word clouds.
POSITIVE OR NEGATIVE FEEDBACK
Identifying the positive and negative expressions in the text, at the word or the phrase level. Process and analyse written feedback in matter of seconds.
Sharing real time insights with Stakeholders
REAL DATA
Generate real time insights and reports generation
ALERTS
Set alerts when the targets are achieved or when performance drops below the benchmark
SELF SERVICE
Power to create your own dashboards. Business users can select their KPIs, select the best graph using GUI
DATA COLLECTED FROM DIFFERENT SOURCES
No matter is the data is in S2C database or excel or any other database, export or analyze them on the dashboards
Closed loop ticketing
Resolve issues quickly and efficiently, keeping negative word of mouth from damaging the brands
UTILIZE ALL QUESTION TYPES FOR DETRACTOR RECOVERY
Convert any question to detractor recovery
ASSIGN TICKETS AUTOMATICALLY
Assign tickets automatically to the owners
GENERATE ALERTS/ADD WATCHERS
Set alert when your primary customers gives a negative feedback. Add senior management to monitor ticket’s progress
DASHBOARD TO TRACK TICKET STATUS, CASE HISTORY
A best in class dashboard to give bird eye view and detailed view for each ticket
CHANGE PRIORITIES AND SLA'S
Give higher priority to your VIP customers, set SLA’s for the resolution team
TRIGGER FOLLOW UP SURVEY ON CASE RESOLUTION
Trigger follow up survey once the ticket is closed
WHAT COMPANIES TALK ABOUT US
Customers are at heart of Bupa Arabia which helped us succeed even in the toughest times. EFM (Survey2Connect) has become heart of our Voice of Customer / Moment of Truth researches; enabled us to reach over half a million customers, last year. Great team behind this platform.
NCB subscribed to survey2connect in order to assess the efficiency of its Branches and Digital service channels. The results were very satisfying as Survey2Connect not only delivered on the promise of fast and speedy data collection but also on the interpretation and conversion processes of data into meaningful business insights.
The online survey platform from Survey2Connect is simple, seamless in terms of preparation and real-time accessibility in terms viewing the results. Definitely a good platform in the current scheme of events in order to develop our products and proposition.
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