Transforming
E-Commerce Services with Customer Experience

E-commerce is not just about selling products. It is a process of attracting and retaining loyal customers by offering them personalized and engaging experiences.

Ecommerce Customer Experience

Every Experience Matters. Turn every customer interaction into an opportunity to create a meaningful relationship with your customers.

Customer experience plays a major role in the eCommerce industry. The way a customer interacts with the brand and its products is critical to the overall success of an eCommerce business. With the rapid growth in E-Com, CX is more important than ever. Survey2Connect allows eCommerce companies to understand their customers, capture feedback, and act in accordance with the needs of their customers.

Capture Customer Experience Throughout the Customer Journey

customer journey

Build the best-in-class customer experience with Survey2Connect using a journey-based experience management approach. Right from the first store visit to the final sale, build a long-term successful ecommerce experience plan.

Capture Omnichannel Customer Feedback using Branded, Personalized Surveys

S2C provides you with the ability to create branded and personalized DIY surveys and gain useful customer feedback.

  • Create multilingual surveys, thereby providing e-commerce companies with an opportunity to tap into marketplaces that expand beyond domestic borders.  
  • Exhaustive question types to choose from such as NPS, single choice, multi-choice, etc.  
  • Collect feedback using multiple channels such as SMS, WhatsApp, social media, etc.  
  • Capture feedback throughout the customer journey.
Omnichannel Feedback

Omnichannel Feedback Collection

Use S2C’s omnichannel collection suite to collect customer feedback across all the channels. Get a consistent feedback collection suite across all the channels and reach out to your customers on the channels they prefer to use.

  • Integrate S2C’s customer experience solutions into your eCommerce store. 
  • Capture customer feedback at checkouts, add to carts, and other important touchpoints. 
  • Get a detailed insight into what’s working and what’s not working for your store 
  • Collect feedback using channels like in-app API, WhatsApp, Email, etc.

Generate Real-time Insights

  • Analyze the data collected in real-time to find the gaps in your customer experience. 
  • Choose from a vast variety of widgets and charts. 
  • Export reports, raw data into PPT, excel, SPSS format. 
  • Understand the customer mindset with regards to eCommerce shopping through text and sentimental analytics.

Survey2Connect’s Customer Experience
Solutions for ECommerce Industry

Our customer experience tool provides you with end-to-end CX solutions. We allow you to build the best-in-class customer experience for your eCommerce store.

Understanding Purchase Behavior

Analyze your customer’s purchasing behavior to better understand what products your customers are buying and why.

  • Gain insights into the search terms your customers are using when searching for products in your store. 
  • Predict future trends 
  • Understand your customer’s way of thinking and how it affects their buying decisions. 
  • Target tailor-made ads and product suggestions to your customers.
Understanding Purchase Behavior
NPS/CSAT Surveys

NPS/CSAT Surveys

Learn more about your customers with a complete NPS, CSAT reporting suite.

  • Discover insights and improve customer experience like never before 
  • Get a deep insight into the voice of your customer

Such surveys are perfectly suited for ecommerce stores as they give a deep insight into the voice of the customer.

Advanced Analysis

Survey2Connect provides eCommerce companies with the feature of advanced analysis to further help you in managing your overall experience. 

  • Create real-time reports 
  • Understand the gaps and provide immediate responses 
  • Pinpoint areas where immediate attention is required

Analyze the customer experience for your store by creating real-time reports that allow you to understand gaps and provide immediate responses.

Advanced Analysis

Why Choose Survey2Connect

Build the best-in-class customer experience using S2C

Seamless Integration
Seamless Integration
Localized Data Centers
Localized Data Centers
Real-Time Insights
Real-time insights
Multilingual Surveys
Multilingual Surveys
Data Security
Data-Security
Text Sentiment Analytics
Text Sentiment Analytics

The world’s best brands turn To S2C for CX

Niva Bupa

Explore S2c’s
Product Portfolio

Digital Research

Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

Brand Experience

Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.

Employee Experience

Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.

Audience

Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.