Drive high levels of customer satisfaction by leveraging CSAT surveys to your advantage
What are Customer Satisfaction Surveys
Customer Satisfaction surveys, also known as CSAT surveys, are among the most common metrics for measuring customer satisfaction and customer experience.
CSAT allows you to
- Understand customer’s experiences at key moments in the customer journey.
- Understand satisfaction levels of customers.
- Measure the satisfaction level of a specific interaction with your customer.
- Understand the satisfaction levels across the customer’s journey.
How to create a CSAT Survey
A well-structured and optimized survey helps in creating authentic CSAT survey. It also matters to the company how the survey is structured as it helps to increase the response rate and get feedback from your customers with ease.
- Start off the survey with a demographic question.
- Move on to the actual CSAT question.
- Add a section asking for the reason for the core provided by customer.
- End the survey with permission to follow up with the customer.
In order to get authentic results from a customer satisfaction survey, it is essential for you to design your whole survey strategically and not just the CSAT question.
Omnichannel Survey Distribution
Reach out to your consumers on their preferred devices and platforms to better understand how they feel about your brand. With Survey2Connect, you can run your CSAT surveys through-
- Text or SMS
- Native Apps
- Social Media
- Offline survey campaigns
Access Advanced CSAT Analytics by S2C
No need to export standardized reports to analyze data and develop CSAT insights on your own. With S2C’s CSAT tool you get in-built analytics, which is custom-designed for your industry.
- Generate role specific dashboards.
- Conduct customer satisfaction analysis with diverse variables.
- Use pre-configured reports for fast decision making.
Design customer satisfaction surveys in accordance with your brand needs
Use S2C’s agile survey design platform to build your very own CSAT surveys within seconds. Select the variables, metrics, and scale that you want to use while interacting with your customers.
- Design surveys compatible with multiple communication channels.
- Use S2C’s survey templates to capture critical data.
- Quickly and precisely distribute surveys across relevant touchpoints.
Analyze your customer’s satisfaction level with customer satisfaction survey using the easiest
survey software out there!
Why Choose Survey2Connect
Get the best in class customer experience solutions with Survey2Connect
Localized Data Centers
Text Sentiment Analytics
The world’s best brands turn To S2C for CX
Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.
Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.
Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.
Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.