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Top 8 Medallia Alternatives in the Market

Medallia AlternativesHey there, Looking for the best alternatives for Medallia?

Let’s face it. Finding the right survey software isn’t easy. With numerous survey tools in the market, you need a tool that suits your unique business needs, is affordable, and brings more value to the table.

In this blog, we’ve compiled a list of the top 8 alternatives to Medallia in 2022.

Survey2Connect
Medallia
Questionpro
SurveyMonkey
SurveySparrow
GetFeedback
Alchemer
Inmoment

Medallia Alternative 1- Survey2Connect

Survey2Connect is an end-to-end cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration. With an easy to use and user-friendly interface, it has become the best alternative to Medallia. Survey2Cnnect is a leading experience management platform and is known for its customer first approach. 

Survye2Connect offers competitive pricing with flexibility as per the needs of the users.

Survey2Connect Features

  • Multi-channel data management
  • Predictive Analytics
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Dashboard
  • Omnichannel feedback collection
Pros
  • Flexible Pricing Model
  • Exhaustive question types available to choose from
  • Real-time dashboard analysis
  • Text and sentimental analysis
  • NPS surveys, CSAT surveys
  • User friendly interface
  • 360-degree feedback management
  • Customer centric

Pricing: Competitive and flexible pricing model

Medallia Alternative 2- Qualtrics 

Qualtrics is one of the leading experience management platforms globally. Qualtrics is known for its features and the flexibility it provides to its users. Qualtrics allows its users to build complex and beautiful surveys using a number of features and logics.  

 Qualtrics Features- 

  • Customer Profiles 
  • Customer Segmentation 
  • Data Analysis Tools 
  • Data Import/Export 
  • Data Visualization 
  • Email Marketing 
  • Face-to-Face 
  • Idea Management 
Pros- 
  • Features 
  • User friendly 
  • Professionalism 

Pricing– Contact Qualtrics 

Medallia Alternative 3- QuestionPro 

QuestionPro is a SaaS company that provides survey solutions to measure and manage customer experience, employee engagement, and the pulse of the audience. QuestionPro is a reasonable alternative to Medallia with a wide list of question types. 

QuestionPro Features- 

  • Data Analysis Tools 
  • Email Marketing 
  • Mass Texting 
  • Message Personalization 
  • Mobile Survey 
  • Multi-Channel Distribution 
  • Offline Response Collection 
  • Audience Targeting 
  • Benchmarking 
  • Contact Management 
Pros- 
  • 360-degree feedback 
  • Live audience polls 
  • NPS, CSAT Surveys

Pricing– Available on request 

Medallia Alternative 4- SurveyMonkey 

SurveyMonkey is yet another feedback management platform which comes off as a decent enough alternative to Medallia. SurveyMonkey provides access to expert-written survey templates that speak to customers, employees, or your target audience. 

SurveyMonkey Features- 

  • Customizable Branding 
  • Data Analysis Tools 
  • Email Distribution 
  • Feedback Management
  • Live Results Sharing 
  • Online Polling 
  • Skip Logic 
Pros- 
  • User Interface 
  • NPS, CSAT surveys 
  • User friendly tool 
  • Data collection 

Pricing- Available on Request  

Medallia Alternative 5- SurveySparrow 

SurveySparrow is a relatively new customer and employee experience management tool specialized in highly-engaging and mobile-friendly surveys. SurveySparrow offers NPS surveys, offline and chat surveys as well as classic online forms.  

SurveySparrow Features- 

  • Customer Segmentation 
  • Dashboard 
  • Data Analysis Tools 
  • Negative Feedback Management 
  • NPS of Customers 
  • NPS of Employees 
  • NPS Survey Structure 
Pros- 
  • 360 feedback management 
  • NPS, CSAT surveys 
  • User friendly 
  • Competitive pricing 

Pricing- Available on request 

Medallia Alternative 6- GetFeedback 

Getfeedback is a feedback management solution that allows customers to connect all of their CX surveys for actionable insights. GetFeedback is constantly evolving based on its product roadmap and is always open to feedback from its customers. 

GetFeedback Features- 

  • Campaign Management 
  • CES Survey Structure 
  • Complaint Monitoring 
  • CRM 
  • CSAT Survey Structure 
  • Activity Dashboard 
  • Activity Tracking 
Pros- 
  • Customer Satisfaction 
  • Flexibility of features 
  • Survey analysis 

Pricing- Available on request 

Medallia Alternative 7- Alchemer 

Alchemer is a customer feedback management software that helps companies conduct a 360-degree review and maintain high standards of data security. Alchemer helps organizations understand and transform how they engage with their markets, customers, and employees. 

Alchemer Features- 

  • Benchmarking 
  • Communication Management 
  • Community Management 
  • Customizable Branding 
  • Customizable Forms 
  • Dashboard 
Pros- 
  • Fun features 
  • User friendly interface 
  • Clean reporting system 

Pricing- Available on request 

Medallia Alternative 8- Inmoment 

InMoment is an experience management platform that is yet another alternative to Medallia. It includes customer experience, employee experience and market research and claims to be a leader in experience intelligence. 

InMoment Features- 

  • Goal Management 
  • Knowledge Management 
  • Multi-Channel Data Collection 
  • Negative Feedback Management 
  • Predictive Analytics 
Pros- 
  • User interface’ 
  • Customer Satisfaction 
  • Dashboard insights 

Pricing- Available on request 

Why should you Consider a Medallia Alternative? 

Expensive 

The biggest drawback of Medallia is its cost. You can get the same features as Medalia for half the cost if you consider these alternatives. If you are a small business, it can be overwhelming to have an expensive experience management tool. All the alternatives mentioned here are much more pocket friendly and provide the same features as Medallia. 

Data Integration Capabilities 

While Medallia is one of the best experience management platforms out there, people often complain about its poor data integration capabilities. You can get such features I=if you wish to switch to an alternative of Medallia.

No Specialized Survey Tools 

Medallia lacks in providing its users with access to specialized survey tools, whereas there are a lot of alternatives available in the market which provide such specialized features. There are a lot of necessary features that the alternatives can provide better than Medallia. 

This is all the information you may need if you’re considering an alternative to Medallia. By now you must have gotten an idea if you want to switch from Medallia or not.  

Stay in touch with Survey2Connect for more insightful blogs


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