Category: Customer Experience
Revolutionizing Experience: AI in Customer Experience
AI has become the new buzzword in the town. Every industry is facing a transformation with the influx of AI.…
Voice of Customer: Understanding What Your Customers Need 2023
If you're a business owner or marketer, you're probably always looking for better ways to understand your customers. In today's…
Customer Experience Software Guide 2023
Are you tired of hitting a wall when it comes to customer service? It can be frustrating for both customers…
Survey2Connect joins hands with BQA to transform CX in the Education Sector
Customer experience is not just limited to the business world. It plays a major part in the education sector as…
Elevating Customer Experience Through Technology
Customers are expecting more from businesses, and who would blame them? We’ve all had user experiences that ranged from…
Everything you need to know about the Voice of Customer
The Voice of Customer (VOC) is one of the most crucial aspects of any business, especially ones that target…
The Guide to Customer Lifecycle
What is a Customer Lifecycle? The stages a consumer goes through in product discovery, purchase, and brand loyalty…
The Definitive Guide to Customer Experience in E-commerce
Did you know that bad customer service causes more than 80% of individuals to discontinue doing business with a…
Closed-loop customer experience management
So, you’ve introduced your customer experience program and are collecting and analyzing customer feedback; now it’s time to put…