Category: Customer Experience

You need engaged customers to grow your business and brand but to do so, you need to know how to engage customers efficiently and effectively
How to Engage Your Customers?
Customer Engagement refers to the engagement or positive enthusiasm a brand can build amongst its customers. They are your biggest…
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You need to know how to measure CX if you want to determine the success of your current customer experience program and this will help you do that
How To Measure CX: Determining The Success of Your Customer Experience
I had recently lost my phone in a cab. Although I had no hopes of finding it anytime soon (statistically…
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Calculating ROI of CX allows you to decide if your CX is a success or not. It helps you analyse the investment and return for your current practices.
Calculating ROI of CX: Defining The Success of Your CX Strategy
Customer Experience is almost everywhere and with the pandemic changing the landscape of the markets, it is more important than…
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If you wish to get more insights you need to be focusing on increasing the survey response rate and this guide will help you get there
Increasing The Survey Response Rate
Survey Response is important to determining the success of your survey. No matter the time we spend in creating a…
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customer journey mapping is a process of identifying the journey of the customer alongside the experiences & how customers interact with you
Customer Journey Mapping: Creating An Impeccable Customer Experience
Back when the first explorers left Europe to explore the Indian subcontinent in the 15th century, they didn’t have a…
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What allows some brands to have such a loyal fan base? The answer to this question lies in customer loyalty programs
Can You Measure Customer Loyalty?
When you go to buy a new phone, do you tend to buy the same brand or go for a…
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Join Survey2Connect webinar on Surviving is not enough, win with CX in 2021
Join Survey2Connect’s Webinar on Surviving Is Not Enough, Win With CX In 2021
Customer Experience has been a prime focus for businesses and ever since the pandemic halted the business and forced them…
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In this highly competitive time, Customer Experience or CX has gained a lot of attention from businesses all over the world.
10 Ways To Improve Customer Experience For Your Business
In this highly competitive time, Customer Experience or CX has gained a lot of attention from businesses all over the…
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It is very important to know as to how to handle negative feedback from customers
How To Handle Negative Feedback From Customers
Businesses like every other stream of consciousness seem to thrive on positive feedback. But just like every other part of…
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Behavioral Science in CX is a tool that can be used to enhance customer experience
How Behavior Changes The Way We Shop: Behavioral Science in CX
During the 1920s, Psychologists Dan Starch and George Gallup focused on advancing market research using scientific principles. A century later,…
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