customer journey mapping is a process of identifying the journey of the customer alongside the experiences & how customers interact with you
Customer Journey Mapping: Creating An Impeccable Customer Experience
Back when the first explorers left Europe to explore the Indian subcontinent in the 15th century, they didn’t have a…
What allows some brands to have such a loyal fan base? The answer to this question lies in customer loyalty programs
Can You Measure Customer Loyalty?
When you go to buy a new phone, do you tend to buy the same brand or go for a…
Join Survey2Connect webinar on Surviving is not enough, win with CX in 2021
Join Survey2Connect’s Webinar on Surviving Is Not Enough, Win With CX In 2021
Customer Experience has been a prime focus for businesses and ever since the pandemic halted the business and forced them…
In this highly competitive time, Customer Experience or CX has gained a lot of attention from businesses all over the world.
10 Ways To Improve Customer Experience For Your Business
In this highly competitive time, Customer Experience or CX has gained a lot of attention from businesses all over the…
It is very important to know as to how to handle negative feedback from customers
How To Handle Negative Feedback From Customers
Businesses like every other stream of consciousness seem to thrive on positive feedback. But just like every other part of…
Behavioral Science in CX is a tool that can be used to enhance customer experience
How Behavior Changes The Way We Shop: Behavioral Science in CX
During the 1920s, Psychologists Dan Starch and George Gallup focused on advancing market research using scientific principles. A century later,…
Tips To Create The Best Customer Experience Survey
Customer Experience Survey Importance of Customer Experience In today’s world, customer experience plays a very important role in the branding…
What To Do With Customer Feedback
A business only survives because of its customers. Customers act as really important factors for determining the fate of the…
What Is NPS?
Net Promoter Score(NPS) NPS or more commonly known as net promoter score is a metric system which measures the loyalty…
Personalisation In CX
A gradual unlock process of states in all the countries post-COVID is occurring and the holiday season approaching retail’s busiest…