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Managing Customer Experiences in an Omnichannel World
Managing Customer Experiences in an Omnichannel World

To satisfy customers, you need to offer more than just good products. You also need to manage customer experience to provide a smooth and convenient service that meets their individual preferences and demands. This means you can’t rely on standard approaches and strategies. You need omnichannel customer experience management to create a seamless and personalized […]

Survey Questions for Banks
Survey Questions for Banks

Technology in the banking sector has contributed to an era of personalized experiences, empowering customers to engage seamlessly across various channels. While this advancement has elevated the potential for a more tailored approach, it has also brought about increased intricacies in crafting a positive customer journey. That’s where the bank client satisfaction questionnaire comes in. […]

How to Create a Great Customer Experience Strategy
How to Create a Great Customer Experience Strategy?

In 1997, Starbucks introduced a great customer experience strategy that transformed the way people enjoyed their coffee. Every aspect of the Starbucks experience, from the store ambiance to the personalized beverage orders, led to a unique and welcoming atmosphere for customers. Despite the evolving coffee and retail landscape over the past 26 years, one thing […]

The new ticket interface allows you to have more control over your ticket tracking
Survey2Connect is Launching A New Ticket Interface
Survey2Connect is launching a new intuitive ticket interface to keep track of all the tickets generated. An Upgrade from the…
Survey2Connect Launches Its Data Center In UAE
Survey2Connect launches its data center in UAE 
Survey2Connect is growing rapidly in the region of Middle-East and to adhere to the data privacy norms and regulations in…
Tips To Creating The Best Customer Experience Survey
Tips To Creating The Best Customer Experience Survey
Importance of Customer Experience In today’s world, customer experience plays a very important role in the branding of any company.…
What To Do With Customer Feedback
What To Do With Customer Feedback
A business only survives because of its customers. Customers act as really important factors for determining the fate of the…
Few Remote Employee Recognition Ideas That Always Work
Few Remote Employee Recognition Ideas That Always Work
The ongoing Coronavirus crisis has resulted in an unprecedented shift to remote work, almost every organization’s entire workforce shifted to…
Net Promoter Score
What Is NPS?
NPS or more commonly known as net promoter score is a metric system which measures the loyalty of customers towards…
Business Research Definition
Business Research: Definition
Business research is a procedure of getting point by point data of a considerable number of territories of business and…
Digital Research: The New Normal
The outbreak of Covid-19 has made companies and brands globally uncertain about the future. This uncertainty has brought a surge…
Predictive Analysis The Need Of The Hour
Consumers have more choice now more than ever before. They are no longer confined to whatever their local store has…