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Elevating customer experience through technology
Elevating Customer Experience Through Technology

  Customers are expecting more from businesses, and who would blame them? We’ve all had user experiences that ranged from excellent to vexing. Companies are under increased pressure to strike the right balance between both the experience they want to provide and minimal internal capital and other priorities, especially when well-known customer companies are reaping […]

Voice of customer
Everything you need to know about the Voice of Customer

  The Voice of Customer (VOC) is one of the most crucial aspects of any business, especially ones that target consumers. It’s no secret that companies these days are looking to put their customers at the heart of their business – and with good reason, too! After all, you can’t please your customers if you […]

Customer Lifecycle
The Guide to Customer Lifecycle

    What is a Customer Lifecycle? The stages a consumer goes through in product discovery, purchase, and brand loyalty are the customer lifecycle. These stages may change between brands and firms, but a typical client lifecycle includes:   Customers get to know of a particular product or service and seek one. Customers’ product selection […]

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Financial Impact Of Employee Experience
Financial Impact Of Employee Experience
The term ‘employee experience’ is drawing attention from all around the world. Everyone is driving their focus towards employee experience…
Top 6 Customer Experience Trends For 2022
Intro:  2020 was a year where businesses grappled with major disruption as the world was forced into isolation. The Covid-19…
Sentiment Analysis Understanding Your Digital Audience
Sentiment Analysis: Understanding Your Digital Audience
Sentiment analysis – otherwise known as opinion mining – is a much-discussed about but often misunderstood term. In essence, it…
The Need Of Patient Experience In 2020
Healthcare organizations have faced a lot of challenges in the past few months. Be it the outburst of COVID-19, transformation…
5 Ways To Invest In Employee Experience To Increase Sales
5 Ways to Invest in Employee Experience to Increase Sales
There is no running from the fact that Customer Satisfaction is the foundation of any business. The sole purpose of…