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With the latest WhatsApp integration, users are expected to get a better survey response because of more visibility on WhatsApp messenger.
Expanding Omnichannel Collection With WhatsApp Integration

For companies offering Survey creation, an omnichannel collection suite has been a top priority. With a fast-paced world and short attention span, reaching the customer is not enough. If you want to catch your customers’ attention, you need to reach them on their preferred channel. It can range from Email to SMS to Social Media. […]

Survey2Connect announces partnership with BusinessWay to provide seamless Customer Experience platform in Riyadh.
Survey2Connect and BusinessWay Partner To Provide Seamless Customer Experience

Survey2Connect, which is a best in the class research platform has joined hands with BusinessWay Co. Saudi Arabia, a customer-centric consulting firm based in Riyadh, to provide a platform for customer experience solutions and market research in the region. With this tie-up, businesses in the region would be able to able to track and manage […]

NPS vs CES tells you about the difference between the two parameters and which one is more suited for you to assess your customer experience.
NPS vs CES: Which One is Better for Your Survey?

For almost a decade now, the NPS question which goes something like – “How likely are you to recommend our products to friends and family on a scale of 1 to 10” has been the favored way to measure customer loyalty. NPS tells you how likely are they to promote you? However, marketers and customer […]

Market Research
Covid-19 surely did bring the whole world to a standstill and every business right now is struggling to survive. Many…
How To Make A Performance Appraisal Survey?
It is very rightly said by some of the most eminent personalities in the corporate world: “The greatest asset of…
Financial Impact Of Employee Experience
The term ‘employee experience’ is drawing attention from all around the world. Everyone is driving their focus towards employee experience…
12 Customer Experience Trends To Look Out For In 2021
Intro:  2020 was a year where businesses grappled with major disruption as the world was forced into isolation. The Covid-19…
Sentiment Analysis – Understanding Your Digital Audience
Sentiment analysis – otherwise known as opinion mining – is a much-discussed about but often misunderstood term. In essence, it…
The Need Of Patient Experience In 2020
Healthcare organizations have faced a lot of challenges in the past few months. Be it the outburst of COVID-19, transformation…
5 Ways to Invest in Employee Experience to Increase Sales
There is no running from the fact that Customer Satisfaction is the foundation of any business. The sole purpose of…