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With the latest WhatsApp integration, users are expected to get a better survey response because of more visibility on WhatsApp messenger.
Expanding Omnichannel Collection With WhatsApp Integration

For companies offering Survey creation, an omnichannel collection suite has been a top priority. With a fast-paced world and short attention span, reaching the customer is not enough. If you want to catch your customers’ attention, you need to reach them on their preferred channel. It can range from Email to SMS to Social Media. […]

Survey2Connect announces partnership with BusinessWay to provide seamless Customer Experience platform in Riyadh.
Survey2Connect and BusinessWay Partner To Provide Seamless Customer Experience

Survey2Connect, which is a best in the class research platform has joined hands with BusinessWay Co. Saudi Arabia, a customer-centric consulting firm based in Riyadh, to provide a platform for customer experience solutions and market research in the region. With this tie-up, businesses in the region would be able to able to track and manage […]

NPS vs CES tells you about the difference between the two parameters and which one is more suited for you to assess your customer experience.
NPS vs CES: Which One is Better for Your Survey?

For almost a decade now, the NPS question which goes something like – “How likely are you to recommend our products to friends and family on a scale of 1 to 10” has been the favored way to measure customer loyalty. NPS tells you how likely are they to promote you? However, marketers and customer […]

Survey2Connect has launched a new local data server in UAE to provide uninterrupted service in the region
Survey2Connect launches its data center in UAE 
Survey2Connect is growing rapidly in the region of Middle-East and to adhere to the data privacy norms and regulations in…
Tips To Create The Best Customer Experience Survey
Customer Experience Survey Importance of Customer Experience In today’s world, customer experience plays a very important role in the branding…
What To Do With Customer Feedback
A business only survives because of its customers. Customers act as really important factors for determining the fate of the…
Few Remote Employee Recognition Ideas That Always Work
The ongoing Coronavirus crisis has resulted in an unprecedented shift to remote work, almost every organization’s entire workforce shifted to…
What Is NPS?
Net Promoter Score(NPS) NPS or more commonly known as net promoter score is a metric system which measures the loyalty…
Business Research: Definition
Business research is a procedure of getting point by point data of a considerable number of territories of business and…
Digital Research: The New Normal
The outbreak of Covid-19 has made companies and brands globally uncertain about the future. This uncertainty has brought a surge…
Predictive Analysis The Need Of The Hour
Consumers have more choice now more than ever before. They are no longer confined to whatever their local store has…
Personalisation In CX
A gradual unlock process of states in all the countries post-COVID is occurring and the holiday season approaching retail’s busiest…