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You need to know how to measure CX if you want to determine the success of your current customer experience program and this will help you do that
How To Measure CX: Determining The Success of Your Customer Experience

I had recently lost my phone in a cab. Although I had no hopes of finding it anytime soon (statistically it’s more probable that you would not find your lost mobile phone), I called the customer service of the cab company. Not only did the customer service executive help me get the information about the […]

Survey2Connect partnership announcement with Future Communications Company that would allow businesses in Kuwait to access CX platform
Survey2Connect Announces Partnership With Future Communications Company

Survey2Connect, an experience management platform, and Future Communications Company, a global leader of ICT products and services take great joy in announcing their strategic partnership in providing customer experience solutions and market research solutions in the region. With this tie-up, the businesses in Kuwait would be able to access the feedback of their customers using […]

Calculating ROI of CX allows you to decide if your CX is a success or not. It helps you analyse the investment and return for your current practices.
Calculating ROI of CX: Defining The Success of Your CX Strategy

Customer Experience is almost everywhere and with the pandemic changing the landscape of the markets, it is more important than ever for brands to focus exclusively on providing an impeccable customer experience. According to Gartner’s research, more than 90% of brands today have a CXO in their company. This just goes onto show how brands […]

You need to know how to measure CX if you want to determine the success of your current customer experience program and this will help you do that
How To Measure CX: Determining The Success of Your Customer Experience
I had recently lost my phone in a cab. Although I had no hopes of finding it anytime soon (statistically…
Survey2Connect partnership announcement with Future Communications Company that would allow businesses in Kuwait to access CX platform
Survey2Connect Announces Partnership With Future Communications Company
Survey2Connect, an experience management platform, and Future Communications Company, a global leader of ICT products and services take great joy…
Calculating ROI of CX allows you to decide if your CX is a success or not. It helps you analyse the investment and return for your current practices.
Calculating ROI of CX: Defining The Success of Your CX Strategy
Customer Experience is almost everywhere and with the pandemic changing the landscape of the markets, it is more important than…
Survey2Connect's partnership with One Picutre
Survey2Connect Announces Strategic Partnership With One Picture
Survey2Connect, a best-in-the-class research platform and One Picture, Auckland-based strategy and consumer insight company have joined hands to provide a…
If you wish to get more insights you need to be focusing on increasing the survey response rate and this guide will help you get there
Increasing The Survey Response Rate
Survey Response is important to determining the success of your survey. No matter the time we spend in creating a…
With the latest WhatsApp integration, users are expected to get a better survey response because of more visibility on WhatsApp messenger.
Expanding Omnichannel Collection With WhatsApp Integration
For companies offering Survey creation, an omnichannel collection suite has been a top priority. With a fast-paced world and short…
Survey2Connect announces partnership with BusinessWay to provide seamless Customer Experience platform in Riyadh.
Survey2Connect and BusinessWay Partner To Provide Seamless Customer Experience
Survey2Connect, which is a best in the class research platform has joined hands with BusinessWay Co. Saudi Arabia, a customer-centric…
NPS vs CES tells you about the difference between the two parameters and which one is more suited for you to assess your customer experience.
NPS vs CES: Which One is Better for Your Survey?
For almost a decade now, the NPS question which goes something like – “How likely are you to recommend our…
Market Research has seen us develop new tools to analyze data but if we talk about future of market research, we will see a focus on automation
Future of Market Research: Changing Landscape In A Post-Covid World
Market Research as a domain has come a long way. Think of the previous decade or second half of the…