Survey2Connect Blogs

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Key Driver Analysis
What is Key Driver Analysis: Definition, Methods, Types, and Examples

Introduction Are your customer satisfaction ratings high? Or, are you experiencing a decline in customer loyalty? Whether you’re looking to acknowledge your achievements or seek solutions to improve your performance, the first step is to comprehend the underlying causes. This is where key driver analysis proves valuable. Key driver analysis is a potent approach that […]

Transforming cx in the education sector
Survey2Connect joins hands with BQA to transform CX in the Education Sector

Customer experience is not just limited to the business world. It plays a major part in the education sector as well. However, CX in the education sector is a tricky proposition as it often involves personalities at the very extreme ends of the spectrum – teachers, who are often senior in terms of age, experience, […]

Survey2Connect is now SOC 2 Compliant!

Survey2Connect, a leading experience management platform used by enterprise clients in MENA and APAC has successfully completed Service Organization Control (SOC) 2 certification for organization-wide data security. SOC 2 certification reaffirms the fact that Survey2Connect’s information security policies and procedures conform to the highest standards of security, confidentiality, and availability. In addition to SOC 2, […]

Key Driver Analysis
What is Key Driver Analysis: Definition, Methods, Types, and Examples
Introduction Are your customer satisfaction ratings high? Or, are you experiencing a decline in customer loyalty? Whether you’re looking to…
Transforming cx in the education sector
Survey2Connect joins hands with BQA to transform CX in the Education Sector
Customer experience is not just limited to the business world. It plays a major part in the education sector as…
Survey2Connect is now SOC 2 Compliant!
Survey2Connect, a leading experience management platform used by enterprise clients in MENA and APAC has successfully completed Service Organization Control…
Elevating customer experience through technology
Elevating Customer Experience Through Technology
  Customers are expecting more from businesses, and who would blame them? We’ve all had user experiences that ranged from…
Voice of customer
Everything you need to know about the Voice of Customer
  The Voice of Customer (VOC) is one of the most crucial aspects of any business, especially ones that target…
Customer Lifecycle
The Guide to Customer Lifecycle
    What is a Customer Lifecycle? The stages a consumer goes through in product discovery, purchase, and brand loyalty…
CX in e-commerce
The Definitive Guide to Customer Experience in E-commerce
  Did you know that bad customer service causes more than 80% of individuals to discontinue doing business with a…
Closed loop cx management
Closed-loop customer experience management
  So, you’ve introduced your customer experience program and are collecting and analyzing customer feedback; now it’s time to put…
Customer Success
The Ultimate Guide To Customer Success
Could you construct a car without a manual? Most people, including, couldn’t. But what if you weren’t just given directions,…