Transform Banking Services with Customer Experience

In a market with limited product differentiation, experience management becomes a competitive differentiator.

Build the best customer experience with world class experience management for the financial services sector.

Improve your banking customer experience with the fastest-growing experience management platform

Capture Customer Experience Throughout the Banking Experience Journey

From in-branch interactions to interactions across the web and mobile apps, capture the feedback of your customer and act in accordance with the customer signals. Strengthen your banking customer experience by capturing feedback across all the channels.

Right from customer conversion, onboarding, cross-selling to account management and complaints resolution, improve every customer interaction and use it to strengthen customer relationships. Look out for the gaps in the customer journey and work towards filling those gap areas.

Capture Customer Experience Throughout the Banking Experience Journey

Right from customer conversion, onboarding, cross-selling to account management and complaints resolution, improve every customer interaction and use it to strengthen customer relationships. Look out for the gaps in the customer journey and work towards filling those gap areas.

Get S2C’s multipurpose banking survey template

The banking survey template is a multipurpose survey template that includes a precise set of questions to know your customer’s opinion, their satisfaction/dissatisfaction with the various services offered by your bank, etc.

Create Surveys Effortlessly

Use experts designed pre-built surveys

  • A number of survey templates available to choose from
  • Create multilingual surveys, thereby providing banks with an opportunity to tap into marketplaces that expand beyond domestic borders
  • Exhaustive question types to choose from such as NPS, single choice, multi-choice, etc.
  • Design branded surveys as per your brand theme
  • Capture feedback across multiple touchpoints in the customer banking journey.

Real-time Insights

Surve2Connect provides intuitive dashboards that allow you to view data that is meaningful to your organization.

  • You have the option to choose from a vast variety of widgets and charts
  • Export reports, raw data into PPT, excel, SPSS.
  • Use role-based dashboards to apply data restrictions based on the user’s role and authorization level.
  • Analyze the data in real-time to find the gaps in your banking customer experience.
  • Use dynamic filters to slice and dice through the data.

S2C’s experience management platform allows you to leverage banking customer experience and transform your business in the financial services sector.

Survey2Connect’s Customer Experience Solutions for Banking Industry

Our customer experience tool provides you with end-to-end CX solutions. We allow you to build the best-in-class customer experience in the banking sector.

Advanced Analysis

Survey2Connect provides the banking sector with the feature of advanced analysis to further help you in managing your overall experience.

  • Create real-time reports
  • Understand the gaps and provide immediate responses
  • Pinpoint areas where immediate attention is required

NPS/CSAT Surveys

Learn more about your customers with a complete NPS, CSAT reporting suite.

  • Discover insights and improve customer experience like never before
  • Get a deep insight into the voice of your customer

Such surveys are perfectly suited for the banking sector as they give a deep insight into the voice of the customer.

Promoter Amplification

The Promoter Amplification tool helps you reach your biggest supporters.

  • Identify your promoters, Detractors and Passives
  • Amplify your social influence
  • Improve your brand reputation by turning promoters into advocates

S2C’s experience management platform allows you to leverage banking customer experience and transform your business in the financial services sector.

Informed Actions To Design Memorable
Customer Experiences

S2C’s Customer Experience solutions deliver meaningful insights to facilitate strategic decision making.

Voice of Customer

Capture the voice of customer through a multitude of channels and empower your front end employees to customize brand’s offering for an enhanced customer experience.

Customer Satisfaction

Understand different elements of your brand that enhance customer satisfaction and view customer feedback and underlying sentiment in insightful dashboards.

Detractor Recovery

Convert your brand’s detractors into loyal promoters by improving and redesigning their customer experience. Predict detractor behavior and take timely actions to fix service gaps.

Explore S2c’s
Product Portfolio

Digital Research

Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

Brand Experience

Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.

Employee Experience

Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.

Audience

Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.

The world’s best brands turn To S2C for CX

Niva Bupa