Transform Automotive Services with Customer Experience

Right from a test drive to delivering a car, build the best automotive customer experience. Develop long-term relationships with customers by providing the best-in-class customer experience at every customer touchpoint.

Every Experience Matters. Turn every customer interaction into an opportunity to create a meaningful relationship with your customers.

When it comes to the automotive industry, customer loyalty plays a big role in the growth of a business. Customers in the automotive sector prefer personalized services and usually prefer brands that make them feel good and provide them with good customer experience. Survey2Connect allows automotive companies to understand their customers, capture feedback, and act in accordance with the needs of their customers.

Capture Customer Experience Throughout the Customer Journey

Build the best-in-class customer experience with Survey2Connect using a journey-based experience management approach. From a test drive to a selection of a car, from insurance and loans to service and repairing, improve every customer interaction point and build a long-term successful Automotive customer experience plan.

Capture Customer Experience Throughout the Customer Journey

Build the best-in-class customer experience with Survey2Connect using a journey-based experience management approach. From a test drive to a selection of a car, from insurance and loans to service and repairing, improve every customer interaction point and build a long-term successful Automotive customer experience plan.

Get S2C’s Multipurpose Automotive Survey Template

The automotive survey template is a multipurpose survey template that includes a precise set of questions to know your customer’s opinion, their satisfaction/dissatisfaction with the various features offered by the company, etc.

Capture Omnichannel Customer Feedback using Branded, Personalized Surveys

S2C provides you with the ability to create branded and personalized DIY surveys and gain useful customer feedback.

  • Create multilingual surveys, thereby providing automotive companies with an opportunity to tap into marketplaces that expand beyond domestic borders.
  • Exhaustive question types to choose from such as NPS, single choice, multi-choice, etc.
  • Collect feedback using multiple channels such as SMS, WhatsApp, social media, etc.
  • Capture feedback throughout the customer journey.

Generate Real-time Insights

  • Analyze the data collected in real-time to find the gaps in your automotive customer experience.
  • Choose from a vast variety of widgets and charts.
  • Export reports, raw data into PPT, excel, SPSS format.
  • Understand the customers of the automotive industry through text and sentimental analytics.
Generate Real-Time Insights

Survey2Connect’s Customer Experience Solutions for Automotive Industry

Our customer experience tool provides you with end-to-end CX solutions. We allow you to build the best-in-class customer experience in the automotive industry.

Understand Purchase Behavior

Analyze your customer’s automotive purchasing behavior to better understand what automotive products your customers are buying and why.

  • Gain insights into the search terms your customers are using when looking for parts and accessories
  • Predict future trends
  • Understand your customer’s way of thinking and how it affects their buying decisions.

NPS/CSAT Surveys

Learn more about your customers with a complete NPS, CSAT reporting suite.

  • Discover insights and improve customer experience like never before
  • Get a deep insight into the voice of your customer

Such surveys are perfectly suited for the automotive sector as they give a deep insight into the voice of the customer.

Competitive Benchmarking

Competitive benchmarking information brings new perspectives to your automotive customer experience efforts and provides context for the quality of your relationships.

  • Compare your performance with other players in the automotive industry
  • Identify where your business needs improvement
  • Get a detailed analysis and take the necessary actions to improve your overall customer experience

Advanced Analysis

Survey2Connect provides automotive companies with the feature of advanced analysis to further help you in managing your overall experience.

  • Create real-time reports
  • Understand the gaps and provide immediate responses
  • Pinpoint areas where immediate attention is required

Analyze the automotive customer experience for your dealership by creating real-time reports that allow you to understand gaps and provide immediate responses.

Informed Actions To Design Memorable
Customer Experiences

S2C’s Customer Experience solutions deliver meaningful insights to facilitate strategic decision making.

Voice of Customer

Capture the voice of customer through a multitude of channels and empower your front end employees to customize brand’s offering for an enhanced customer experience.

Customer Satisfaction

Understand different elements of your brand that enhance customer satisfaction and view customer feedback and underlying sentiment in insightful dashboards.

Detractor Recovery

Convert your brand’s detractors into loyal promoters by improving and redesigning their customer experience. Predict detractor behavior and take timely actions to fix service gaps.

Explore S2c’s
Product Portfolio

Digital Research

Digital research solutions designed to manage your on-field and off-field research. Use S2C’s customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

Brand Experience

Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.

Employee Experience

Tap into the employee pulse of your organization with S2C’s employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.

Audience

Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.

The world’s best brands turn To S2C for CX

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