Transform Automotive Services with Customer Experience

Right from a test drive to delivering a car, build the best automotive customer experience. Develop long-term relationships with customers by providing the best-in-class customer experience at every customer touchpoint.

Every Experience Matters. Turn every customer interaction into an opportunity to create a meaningful relationship with your customers.

When it comes to the automotive industry, customer loyalty plays a big role in the growth of a business. Customers in the automotive sector prefer personalized services and usually prefer brands that make them feel good and provide them with good customer experience. XEBO.ai (Formerly known as Survey2Connect) allows automotive companies to understand their customers, capture feedback, and act in accordance with the needs of their customers.

Capture Customer Experience Throughout the Customer Journey

Build the best-in-class customer experience with XEBO.ai (Formerly known as Survey2Connect) using a journey-based experience management approach. From a test drive to a selection of a car, from insurance and loans to service and repairing, improve every customer interaction point and build a long-term successful Automotive customer experience plan.

Every Experience Matters. Turn every customer interaction into an opportunity to create a meaningful relationship with your customers.

When it comes to the automotive industry, customer loyalty plays a big role in the growth of a business. Customers in the automotive sector prefer personalized services and usually prefer brands that make them feel good and provide them with good customer experience. XEBO.ai (Formerly known as Survey2Connect) allows automotive companies to understand their customers, capture feedback, and act in accordance with the needs of their customers.

Capture Customer Experience Throughout the Customer Journey

Build the best-in-class customer experience with XEBO.ai (Formerly known as Survey2Connect) using a journey-based experience management approach. From a test drive to a selection of a car, from insurance and loans to service and repairing, improve every customer interaction point and build a long-term successful Automotive customer experience plan.

Automotive Survey Template

Get XEBO.ai's (Formerly known as Survey2Connect) Multipurpose Automotive Survey Template

The automotive survey template is a multipurpose survey template that includes a precise set of questions to know your customer’s opinion, their satisfaction/dissatisfaction with the various features offered by the company, etc.

Get XEBO.ai's (Formerly known as Survey2Connect) Multipurpose Automotive Survey Template

The automotive survey template is a multipurpose survey template that includes a precise set of questions to know your customer’s opinion, their satisfaction/dissatisfaction with the various features offered by the company, etc.

Automotive Survey Template
Omnichannel Feedback

Capture Omnichannel Customer Feedback using Branded, Personalized Surveys

XEBO.ai (Formerly known as Survey2Connect) provides you with the ability to create branded and personalized DIY surveys and gain useful customer feedback.

  • Create multilingual surveys, thereby providing automotive companies with an opportunity to tap into marketplaces that expand beyond domestic borders.
  • Exhaustive question types to choose from such as NPS, single choice, multi-choice, etc.
  • Collect feedback using multiple channels such as SMS, WhatsApp, social media, etc.
  • Capture feedback throughout the customer journey.

Capture Omnichannel Customer Feedback using Branded, Personalized Surveys

XEBO.ai (Formerly known as Survey2Connect) provides you with the ability to create branded and personalized DIY surveys and gain useful customer feedback.

  • Create multilingual surveys, thereby providing automotive companies with an opportunity to tap into marketplaces that expand beyond domestic borders.
  • Exhaustive question types to choose from such as NPS, single choice, multi-choice, etc.
  • Collect feedback using multiple channels such as SMS, WhatsApp, social media, etc.
  • Capture feedback throughout the customer journey.
Omnichannel Feedback

Generate Real-time Insights

  • Analyze the data collected in real-time to find the gaps in your automotive customer experience.
  • Choose from a vast variety of widgets and charts.
  • Export reports, raw data into PPT, excel, SPSS format.
  • Understand the customers of the automotive industry through text and sentimental analytics.
Generate Real-Time Insights

Generate Real-time Insights

Generate Real-Time Insights
  • Analyze the data collected in real-time to find the gaps in your automotive customer experience.
  • Choose from a vast variety of widgets and charts.
  • Export reports, raw data into PPT, excel, SPSS format.
  • Understand the customers of the automotive industry through text and sentimental analytics.

XEBO.ai's (Formerly known as Survey2Connect) Customer Experience Solutions for Automotive Industry

Our customer experience tool provides you with end-to-end CX solutions. We allow you to build the best-in-class customer experience in the automotive industry.

XEBO.ai's (Formerly known as Survey2Connect) Customer Experience Solutions for Automotive Industry

Our customer experience tool provides you with end-to-end CX solutions. We allow you to build the best-in-class customer experience in the automotive industry.

Understand Purchase Behavior

Analyze your customer’s automotive purchasing behavior to better understand what automotive products your customers are buying and why.

  • Gain insights into the search terms your customers are using when looking for parts and accessories
  • Predict future trends
  • Understand your customer’s way of thinking and how it affects their buying decisions.

Understand Purchase Behavior

Analyze your customer’s automotive purchasing behavior to better understand what automotive products your customers are buying and why.

  • Gain insights into the search terms your customers are using when looking for parts and accessories
  • Predict future trends
  • Understand your customer’s way of thinking and how it affects their buying decisions.

NPS/CSAT Surveys

Learn more about your customers with a complete NPS, CSAT reporting suite.

  • Discover insights and improve customer experience like never before
  • Get a deep insight into the voice of your customer

Such surveys are perfectly suited for the automotive sector as they give a deep insight into the voice of the customer.

NPS/CSAT Surveys

Learn more about your customers with a complete NPS, CSAT reporting suite.

  • Discover insights and improve customer experience like never before
  • Get a deep insight into the voice of your customer

Such surveys are perfectly suited for the automotive sector as they give a deep insight into the voice of the customer.

Competitive Benchmarking

Competitive benchmarking information brings new perspectives to your automotive customer experience efforts and provides context for the quality of your relationships.

  • Compare your performance with other players in the automotive industry
  • Identify where your business needs improvement
  • Get a detailed analysis and take the necessary actions to improve your overall customer experience

Competitive Benchmarking

Competitive benchmarking information brings new perspectives to your automotive customer experience efforts and provides context for the quality of your relationships.

  • Compare your performance with other players in the automotive industry
  • Identify where your business needs improvement
  • Get a detailed analysis and take the necessary actions to improve your overall customer experience

Advanced Analysis

XEBO.ai (Formerly known as Survey2Connect) provides automotive companies with the feature of advanced analysis to further help you in managing your overall experience.

  • Create real-time reports
  • Understand the gaps and provide immediate responses
  • Pinpoint areas where immediate attention is required

Analyze the automotive customer experience for your dealership by creating real-time reports that allow you to understand gaps and provide immediate responses.

Advanced Analysis

XEBO.ai (Formerly known as Survey2Connect) provides automotive companies with the feature of advanced analysis to further help you in managing your overall experience.

  • Create real-time reports
  • Understand the gaps and provide immediate responses
  • Pinpoint areas where immediate attention is required

Analyze the automotive customer experience for your dealership by creating real-time reports that allow you to understand gaps and provide immediate responses.

Informed Actions To Design Memorable
Customer Experiences

XEBO.ai’s (Formerly known as Survey2Connect) Customer Experience solutions deliver meaningful insights to facilitate strategic decision making.

Voice of Customer

Capture the voice of customer through a multitude of channels and empower your front end employees to customize brand’s offering for an enhanced customer experience.

Customer Satisfaction

Understand different elements of your brand that enhance customer satisfaction and view customer feedback and underlying sentiment in insightful dashboards.

Detractor Recovery

Convert your brand’s detractors into loyal promoters by improving and redesigning their customer experience. Predict detractor behavior and take timely actions to fix service gaps.

Explore XEBO.ai (Formerly known as Survey2Connect)
Product Portfolio

Digital Research

Digital research solutions designed to manage your on-field and off-field research. Use XEBO.ai’s (Formerly known as Survey2Connect) customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

Brand Experience

Test your brand’s perception and predict brand performance by capturing real customer insights. Build brand experiences that are delightful and can lead to loyal customer relationships.

Employee Experience

Tap into the employee pulse of your organization with XEBO.ai’s (Formerly known as Survey2Connect) employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.

Audience

Access globally distributed customer segments to generate realistic market insights. Gather customer inputs from diverse channels on an integrated platform to devise analytics based actions.

The world’s best brands turn To XEBO.ai (Formerly known as Survey2Connect) for CX

Niva Bupa

Frequently Asked Questions

Automotive customer experience, also known as CX in the automotive industry, refers to the overall interactions between a customer and an automotive company, dealership, or brand throughout the entire customer journey. The goal of providing a positive customer experience in the automotive industry is to create loyal customers who are more likely to return for future purchases, recommend the brand to others, and provide positive feedback. 

In the automotive industry, customer experience encompasses all touchpoints, including research and purchase, vehicle maintenance, repair services, and post-purchase follow-up. Companies strive to create a seamless and personalized customer experience in automotive, from the first contact through to the end of the vehicle’s life cycle. 

To improve customer experience in the automotive industry, companies offer convenient and responsive customer service, provide a comprehensive online presence with detailed information about the brand and products, and offer features such as easy scheduling for vehicle maintenance and repair services. The overall goal is to make the entire automotive customer experience as easy, convenient, and enjoyable as possible.

Providing an exceptional automotive customer experience is essential for businesses in the automotive industry. The customer journey, from initial purchase to ongoing maintenance and support, requires a high level of attention to ensure a positive experience. By prioritizing the automotive customer experience, businesses can create loyal customers who will return for future purchases, recommend the brand to others, and provide positive feedback. Keeping up with automotive customer experience trends is crucial for businesses to remain competitive and provide the best possible service. 

One of the most significant trends in the automotive customer experience is the shift towards personalized and convenient services. Customers want a seamless and enjoyable experience throughout their entire journey, from research to post-purchase follow-up. Additionally, responsive customer service is crucial to meet customer needs and address any concerns promptly. 

Improving customer service in the automotive industry requires a customer-centric approach, with a focus on building lasting relationships. Providing training and resources to employees is crucial to ensure they have the skills and knowledge needed to deliver exceptional service. Additionally, using technology to streamline processes and improve communication with customers can enhance the overall experience. 

By providing personalized, convenient, and responsive service, businesses can create loyal customers and improve their bottom line. Taking a customer-centric approach and investing in employee training and technology can help businesses stay ahead of the competition and provide the best possible service.

XEBO.ai (Formerly known as Survey2Connect) is a customer experience management platform that can significantly enhance the automotive customer experience. As an effective tool for managing customer experience in the automotive industry, XEBO.ai (Formerly known as Survey2Connect) provides valuable benefits for companies aiming to improve their CX in the automotive industry. 

With XEBO.ai (Formerly known as Survey2Connect), automotive companies can collect real-time feedback from their customers, enabling them to address issues promptly and improve customer satisfaction and loyalty. This platform allows for the creation of customized surveys tailored to the specific needs of companies seeking to improve their customer experience in the automotive industry. 

Moreover, XEBO.ai (Formerly known as Survey2Connect) uses advanced data analysis tools to analyze customer feedback automatically, enabling automotive companies to identify patterns and trends in their data. The actionable insights provided by XEBO.ai (Formerly known as Survey2Connect) can assist automotive companies in prioritizing areas for improvement and making strategic decisions about where to allocate resources to enhance the customer experience in the automotive industry. 

Finally, XEBO.ai (Formerly known as Survey2Connect) enables automotive companies to benchmark their CX in the automotive industry against competitors, identifying areas where they need to improve and taking steps to catch up. By providing such critical features, XEBO.ai (Formerly known as Survey2Connect) is an essential tool for companies seeking to improve their customer experience in the automotive industry.