أنقل خدمات السيارات لمستوى جديد بالاستعانة بتجارب العملاء

وفر أفضل تجارب العملاء بدءًا من اختبارات القيادة وانتهاءً بتوصيل السيارة. فلتطور علاقات طويلة الأجل مع العملاء من خلال توفير أفضل تجربة للعملاء في جميع نقاط الاتصال مع العملاء.

إن جميع تجارب العملاء مهمة. فلتستغل كل تعامل مع العميل لخلق علاقة هادفة معه.

When it comes to the automotive industry, customer loyalty plays a big role in the growth of a business. Customers in the automotive sector prefer personalized services and usually prefer brands that make them feel good and provide them with good customer experience. XEBO.ai (Formerly known as Survey2Connect) allows automotive companies to understand their customers, capture feedback, and act in accordance with the needs of their customers.

فلتتعرف على تجربة العملاء أثناء رحلة العميل Customer Journey

Build the best-in-class customer experience with XEBO.ai (Formerly known as Survey2Connect) using a journey-based experience management approach. From a test drive to a selection of a car, from insurance and loans to service and repairing, improve every customer interaction point and build a long-term successful Automotive customer experience plan.

إن جميع تجارب العملاء مهمة. فلتستغل كل تعامل مع العميل لخلق علاقة هادفة معه.

When it comes to the automotive industry, customer loyalty plays a big role in the growth of a business. Customers in the automotive sector prefer personalized services and usually prefer brands that make them feel good and provide them with good customer experience. XEBO.ai (Formerly known as Survey2Connect) allows automotive companies to understand their customers, capture feedback, and act in accordance with the needs of their customers.

فلتتعرف على تجربة العملاء طوال رحلاتهم.

Build the best-in-class customer experience with XEBO.ai (Formerly known as Survey2Connect) using a journey-based experience management approach. From a test drive to a selection of a car, from insurance and loans to service and repairing, improve every customer interaction point and build a long-term successful Automotive customer experience plan.

Automotive Survey Template

Get XEBO.ai's (Formerly known as Survey2Connect) Multipurpose Automotive Survey Template

The automotive survey template is a multipurpose survey template that includes a precise set of questions to know your customer’s opinion, their satisfaction/dissatisfaction with the various features offered by the company, etc.

Get XEBO.ai's (Formerly known as Survey2Connect) Multipurpose Automotive Survey Template

The automotive survey template is a multipurpose survey template that includes a precise set of questions to know your customer’s opinion, their satisfaction/dissatisfaction with the various features offered by the company, etc.

Automotive Survey Template
Omnichannel Feedback

قم بأخذ ملاحظات العملاء عبر القنوات المتعددة باستخدام الاستبيانات المخصصة الحاملة لطابع العلامة التجارية

XEBO.ai (Formerly known as Survey2Connect) provides you with the ability to create branded and personalized DIY surveys and gain useful customer feedback.

  • Create multilingual surveys, thereby providing automotive companies with an opportunity to tap into marketplaces that expand beyond domestic borders.
  • تتوفر أنواع شاملة من الأسئلة للاختيار، مثالها صافي نقاط الترويج والحقل الواحد والخيارات المتعددة وغيرها.
  • اجمع التعليقات عبر قنوات متعددة مثل الرسائل النصية القصيرة والواتساب ووسائل التواصل الاجتماعي وما إلى ذلك.
  • قم بجمع التعليقات طوال رحلة العميل.

قم بأخذ ملاحظات العملاء عبر القنوات المتعددة باستخدام الاستبيانات المخصصة الحاملة لطابع العلامة التجارية

XEBO.ai (Formerly known as Survey2Connect) provides you with the ability to create branded and personalized DIY surveys and gain useful customer feedback.

  • Create multilingual surveys, thereby providing automotive companies with an opportunity to tap into marketplaces that expand beyond domestic borders.
  • تتوفر أنواع شاملة من الأسئلة للاختيار، مثالها صافي نقاط الترويج والحقل الواحد والخيارات المتعددة وغيرها.
  • اجمع التعليقات عبر قنوات متعددة مثل الرسائل النصية القصيرة والواتساب ووسائل التواصل الاجتماعي وما إلى ذلك.
  • قم بجمع التعليقات طوال رحلة العميل.
Omnichannel Feedback

قم بتوليد المعلومات بشكل فوري

  • Analyze the data collected in real-time to find the gaps in your automotive customer experience.
  • اختر من بين مجموعة واسعة من الأدوات والمخططات.
  • قم بتصدير التقارير والبيانات الأولية إلى صيغة البوربوينت والإكسل أو SPSS.
  • Understand the customers of the automotive industry through text and sentimental analytics.
Generate Real-Time Insights

قم بتوليد المعلومات بشكل فوري

Generate Real-Time Insights
  • Analyze the data collected in real-time to find the gaps in your automotive customer experience.
  • اختر من بين مجموعة واسعة من الأدوات والمخططات.
  • قم بتصدير التقارير والبيانات الأولية إلى صيغة البوربوينت والإكسل أو SPSS.
  • Understand the customers of the automotive industry through text and sentimental analytics.

XEBO.ai's (Formerly known as Survey2Connect) Customer Experience Solutions for Automotive Industry

Our customer experience tool provides you with end-to-end CX solutions. We allow you to build the best-in-class customer experience in the automotive industry.

XEBO.ai's (Formerly known as Survey2Connect) Customer Experience Solutions for Automotive Industry

Our customer experience tool provides you with end-to-end CX solutions. We allow you to build the best-in-class customer experience in the automotive industry.

Understand Purchase Behavior

Analyze your customer’s automotive purchasing behavior to better understand what automotive products your customers are buying and why.

  • Gain insights into the search terms your customers are using when looking for parts and accessories
  • Predict future trends
  • Understand your customer’s way of thinking and how it affects their buying decisions.

Understand Purchase Behavior

Analyze your customer’s automotive purchasing behavior to better understand what automotive products your customers are buying and why.

  • Gain insights into the search terms your customers are using when looking for parts and accessories
  • Predict future trends
  • Understand your customer’s way of thinking and how it affects their buying decisions.

استبيانات رضا العميل/صافي نقاط الترويج

تعلم المزيد عن عملائك من خلال مجموعة كاملة من تقارير رضا العملاء وصافي نقاط الترويج.

  • اكتشف المعلومات المفيدة وحسن تجربة العملاء بشكل منقطع النظير
  • أحصل على نظرة عميقة بشأن آراء عملائك

Such surveys are perfectly suited for the automotive sector as they give a deep insight into the voice of the customer.

استبيانات رضا العميل/صافي نقاط الترويج

تعلم المزيد عن عملائك من خلال مجموعة كاملة من تقارير رضا العملاء وصافي نقاط الترويج.

  • اكتشف المعلومات المفيدة وحسن تجربة العملاء بشكل منقطع النظير
  • أحصل على نظرة عميقة بشأن آراء عملائك

Such surveys are perfectly suited for the automotive sector as they give a deep insight into the voice of the customer.

مقارنات معيارية للمنافسين

Competitive benchmarking information brings new perspectives to your automotive customer experience efforts and provides context for the quality of your relationships.

  • Compare your performance with other players in the automotive industry
  • Identify where your business needs improvement
  • Get a detailed analysis and take the necessary actions to improve your overall customer experience

مقارنات معيارية للمنافسين

Competitive benchmarking information brings new perspectives to your automotive customer experience efforts and provides context for the quality of your relationships.

  • Compare your performance with other players in the automotive industry
  • Identify where your business needs improvement
  • Get a detailed analysis and take the necessary actions to improve your overall customer experience

التحليل المتقدم

XEBO.ai (Formerly known as Survey2Connect) provides automotive companies with the feature of advanced analysis to further help you in managing your overall experience.

  • أنشئ التقارير اللحظية
  • قم بفهم الثغرات وتقديم استجابات فورية
  • حدد المناطق التي تتطلب الاهتمام الفوري

Analyze the automotive customer experience for your dealership by creating real-time reports that allow you to understand gaps and provide immediate responses.

التحليل المتقدم

XEBO.ai (Formerly known as Survey2Connect) provides automotive companies with the feature of advanced analysis to further help you in managing your overall experience.

  • أنشئ التقارير اللحظية
  • قم بفهم الثغرات وتقديم استجابات فورية
  • حدد المناطق التي تتطلب الاهتمام الفوري

Analyze the automotive customer experience for your dealership by creating real-time reports that allow you to understand gaps and provide immediate responses.

إجراءات مستنيرة للتصميم لا تنسى
تجارب العملاء

XEBO.ai’s (Formerly known as Survey2Connect) Customer Experience solutions deliver meaningful insights to facilitate strategic decision making.

صوت العميل

احصل على آراء العملاء من خلال قنوات متعددة ومكّن الموظفين المتعاملين مباشرةً مع العملاء من تصميم منتجات وخدمات مُخصصة للشركة لتعزيز تجربة العميل.

رضا العميل

فهم مختلف العناصر التي تعزز مستوى رضا العملاء في شركتك واستعراض آراء العملاء وملاحظاتهم والشعور الكامن لديهم باستخدام لوحات البيانات الغنية بالمعلومات.

كسب الأفراد المنتقدين

تحويل الأفراد المنتقدين لشركتك إلى عملاء دائمين يشيدون بالشركة عبر تحسين التجربة المقدمة للعملاء وتصميمها بمفهومٍ جديد، بالإضافة إلى توقع سلوكيات الأفراد المنتقدين واتخاذ الإجراءات في الوقت المناسب لسدِّ الفجوات في الخدمات المقدمة.

Explore XEBO.ai (Formerly known as Survey2Connect)
محفظة المنتج

البحث الرقمي

Digital research solutions designed to manage your on-field and off-field research. Use XEBO.ai’s (Formerly known as Survey2Connect) customizable survey tools, AI enabled analytics with intuitive reporting and panel management for superior results.

تجربة العلامة التجارية

تعرف على وجهة نظر العملاء في شركتك وتوقع أداء الشركة عبر الحصول على تحليلات بيانات العملاء الفعلية، وصمم تجارب ممتعة للمتعاملين مع العلامة التجارية بما يضمن كسب ولاءهم للشركة.

تجربة الموظفين

Tap into the employee pulse of your organization with XEBO.ai’s (Formerly known as Survey2Connect) employee experience management solutions. Capture 360 degree feedback and enhance employee engagement organically.

الجمهور

الوصول إلى فئات من العملاء في مختلف أرجاء العالم للحصول على تحليلات بيانات واقعية عن السوق، وتجميع المُدخلات من العملاء من قنوات متنوعة في منصة متكاملة لتصميم إجراءات قائمة على البيانات التحليلية.

تتحول أفضل العلامات التجارية في العالم To XEBO.ai (Formerly known as Survey2Connect) for CX

Niva Bupa

Frequently Asked Questions

Automotive customer experience, also known as CX in the automotive industry, refers to the overall interactions between a customer and an automotive company, dealership, or brand throughout the entire customer journey. The goal of providing a positive customer experience in the automotive industry is to create loyal customers who are more likely to return for future purchases, recommend the brand to others, and provide positive feedback. 

In the automotive industry, customer experience encompasses all touchpoints, including research and purchase, vehicle maintenance, repair services, and post-purchase follow-up. Companies strive to create a seamless and personalized customer experience in automotive, from the first contact through to the end of the vehicle’s life cycle. 

To improve customer experience in the automotive industry, companies offer convenient and responsive customer service, provide a comprehensive online presence with detailed information about the brand and products, and offer features such as easy scheduling for vehicle maintenance and repair services. The overall goal is to make the entire automotive customer experience as easy, convenient, and enjoyable as possible.

Providing an exceptional automotive customer experience is essential for businesses in the automotive industry. The customer journey, from initial purchase to ongoing maintenance and support, requires a high level of attention to ensure a positive experience. By prioritizing the automotive customer experience, businesses can create loyal customers who will return for future purchases, recommend the brand to others, and provide positive feedback. Keeping up with automotive customer experience trends is crucial for businesses to remain competitive and provide the best possible service. 

One of the most significant trends in the automotive customer experience is the shift towards personalized and convenient services. Customers want a seamless and enjoyable experience throughout their entire journey, from research to post-purchase follow-up. Additionally, responsive customer service is crucial to meet customer needs and address any concerns promptly. 

Improving customer service in the automotive industry requires a customer-centric approach, with a focus on building lasting relationships. Providing training and resources to employees is crucial to ensure they have the skills and knowledge needed to deliver exceptional service. Additionally, using technology to streamline processes and improve communication with customers can enhance the overall experience. 

By providing personalized, convenient, and responsive service, businesses can create loyal customers and improve their bottom line. Taking a customer-centric approach and investing in employee training and technology can help businesses stay ahead of the competition and provide the best possible service.

XEBO.ai (Formerly known as Survey2Connect) is a customer experience management platform that can significantly enhance the automotive customer experience. As an effective tool for managing customer experience in the automotive industry, XEBO.ai (Formerly known as Survey2Connect) provides valuable benefits for companies aiming to improve their CX in the automotive industry. 

With XEBO.ai (Formerly known as Survey2Connect), automotive companies can collect real-time feedback from their customers, enabling them to address issues promptly and improve customer satisfaction and loyalty. This platform allows for the creation of customized surveys tailored to the specific needs of companies seeking to improve their customer experience in the automotive industry. 

Moreover, XEBO.ai (Formerly known as Survey2Connect) uses advanced data analysis tools to analyze customer feedback automatically, enabling automotive companies to identify patterns and trends in their data. The actionable insights provided by XEBO.ai (Formerly known as Survey2Connect) can assist automotive companies in prioritizing areas for improvement and making strategic decisions about where to allocate resources to enhance the customer experience in the automotive industry. 

Finally, XEBO.ai (Formerly known as Survey2Connect) enables automotive companies to benchmark their CX in the automotive industry against competitors, identifying areas where they need to improve and taking steps to catch up. By providing such critical features, XEBO.ai (Formerly known as Survey2Connect) is an essential tool for companies seeking to improve their customer experience in the automotive industry.